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Connect a service that isn't in the list Claude Documentation · in the page claude-tag/admins/connections/custom …`-----BEGIN RSA PRIVATE KEY-----`. Identity providers such as Okta export the key as a JWK (a JSON object) by default; convert a JWK to PEM before pasting it. The form doesn't check the key's format,… Connect Google Drive, Calendar, and Gmail Claude Documentation · in the page claude-tag/admins/connections/google …elegation entry is missing one of the requested scopes. Claude then reports HTTP 502 with a reason that starts with `injection failed ("<connection name>")`. The Agent Proxy injects the credential at… Connect PagerDuty Claude Documentation · in the page claude-tag/admins/connections/pagerduty …issions. PagerDuty's own guide for creating the credential is at [support.pagerduty.com](https://support.pagerduty.com/main/docs/api-access-keys#generate-a-general-access-rest-api-key). ## Add the c… Connect Salesforce Claude Documentation · in the page claude-tag/admins/connections/salesforce …bility. Connecting Salesforce lets Claude read accounts, contacts, opportunities, and cases (and write, if you grant it) in any channel where the connector is on. Claude connects with its own credent… Connect Snowflake Claude Documentation · in the page claude-tag/admins/connections/snowflake …ector authenticates with this token; key-pair authentication isn't supported. ## Add the connector Go to [**Organization settings > Claude Tag > Connectors**](https://claude.ai/admin-settings/claude… Customize Claude Tag Claude Documentation · in the page claude-tag/admins/customize …:- | | How Claude formats output | "remember for this channel: post reports as a table" | [Memory](/docs/claude-tag/users/memory.md) | | How chatty Claude is | "ask before posting anything longer than… Connect an authorization server Claude Documentation · in the page claude-tag/admins/federated-access/authorization-server …ay have a path, with no spaces or special characters in it * has no port number (the console drops `:443`), query, fragment, or sign-in details * isn't an IP address, a private-network name, an An… Connect an AWS role Claude Documentation · in the page claude-tag/admins/federated-access/aws …rs subdomains only: `*.s3.us-west-2.amazonaws.com` matches `example-reports.s3.us-west-2.amazonaws.com` but not `s3.us-west-2.amazonaws.com`. The AWS CLI and SDKs use both forms for S3, so list both t… Connect a gateway Claude Documentation · in the page claude-tag/admins/federated-access/connect-a-gateway …in name, such as `https://gateway.example.com`, on the standard HTTPS port. The console rejects a path, port, trailing slash, IP address, private-network name, Anthropic-owned host, or cloud token-exc… Connect a Google Cloud identity Claude Documentation · in the page claude-tag/admins/federated-access/gcp …use. Use a workload identity pool; workforce identity pools aren't supported. * If an organization policy restricts which issuers your workload identity pools may trust, allow `https://identity.anthro… Limits for federated agent access Claude Documentation · in the page claude-tag/admins/federated-access/limits …ts for federated agent access > Counts, lengths, lifetimes, and unsupported configurations for Claude Tag's federated agent access: gateways, AWS roles, Google Cloud identities, and authorization ser… Federated agent access Claude Documentation · in the page claude-tag/admins/federated-access/overview …ins/federated-access/limits.md): counts, lengths, lifetimes, and unsupported configurations * [Troubleshoot federated agent access](/docs/claude-tag/admins/federated-access/troubleshooting.md): consol… Identity token reference Claude Documentation · in the page claude-tag/admins/federated-access/token-reference …stered, which the console accepts only as a bare host on the standard port and stores in lowercase, for example `https://gateway.example.com` | | AWS | `sts.amazonaws.com` | | Google Cloud | Your work… Troubleshoot federated agent access Claude Documentation · in the page claude-tag/admins/federated-access/troubleshooting …ccess and what fixes each: console dialog messages, requests Claude reports as blocked or failed, and rejections your gateway, AWS, Google Cloud, or authorization server records. > [!NOTE] > > Claude… Use Claude Tag at a healthcare organization Claude Documentation · in the page claude-tag/admins/healthcare …If your Claude organization has the [HIPAA configuration](https://support.claude.com/en/articles/17318731) applied to Claude Code (local mode) and Cowork (local mode), Claude Tag isn't available in t… Manage a channel's instructions from another channel Claude Documentation · in the page claude-tag/admins/managed-by …book first. For laptop requests, link the hardware form. If someone reports a security problem, tell them to page the on-call and stop. ``` Claude reads the managed channel's current text, then posts… Network requirements Claude Documentation · in the page claude-tag/admins/network-requirements …cted; private networking such as PrivateLink or VPC peering is not supported. In an Anthropic-hosted environment, every request from a channel's sandbox to your service passes through [Agent Proxy](/… Restrict where Claude Tag operates Claude Documentation · in the page claude-tag/admins/restrict-access …t-spend-limit.md#set-the-spend-limit). Spend trends and per-channel reports live on a separate analytics page; see [Usage analytics](#usage-analytics) below. A spend limit is a cap on how much of you… Set a spend limit Claude Documentation · in the page claude-tag/admins/set-spend-limit …attribute spend to teams or departments for showback or chargeback reporting, structure channels so each maps to one team or department, and give those channels [their own scopes](/docs/claude-tag/ad… Set up Claude Tag Claude Documentation · in the page claude-tag/admins/setup-overview …` For a data warehouse, ask for a row count from one table. For a support tool, ask for the newest open tickets. For a document store, ask it to find a file by name. **Passed when:** the first reply… Troubleshoot Claude Tag setup Claude Documentation · in the page claude-tag/admins/troubleshooting …ls and DMs](/docs/claude-tag/users/troubleshooting.md). If someone reports that Claude can't reach a service you connected, check two things before anything else: * The connector applies to that cha… How agent identity works Claude Documentation · in the page claude-tag/concepts/agent-identity …at is why Claude can quote a page it found through search and still report that it can't open the same link. The web search capability setting in your organization's claude.ai admin settings governs… Data lifecycle and deletion Claude Documentation · in the page claude-tag/concepts/data-lifecycle …transcripts and memory aren't included in your organization's data exports, and the Compliance API doesn't list or delete Claude Tag sessions. For a deletion request these controls don't cover, conta… Claude Tag for Claude Code users Claude Documentation · in the page claude-tag/concepts/for-claude-code-users …mber them: ```text theme={null} @Claude remember for this channel: reports go out as tables ``` See [What Claude remembers](/docs/claude-tag/users/memory.md) for how memory is scoped and how to corr… Glossary Claude Documentation · in the page claude-tag/concepts/glossary …s, and instructions that Claude uses for one kind of work, such as support triage. An Owner or a [Claude Tag admin](#claude-tag-admin) creates bundles on the **Bundles** tab under **Claude's access**… How Claude Tag works Claude Documentation · in the page claude-tag/concepts/how-it-works …f the above, edited in place over time | Digests, indexes, standing reports | | A hosted page | A web page published on claude.ai, linked in the thread | Dashboards, prototypes, reports | A hosted pa… Security and data handling Claude Documentation · in the page claude-tag/concepts/security-and-data …egress is a `*` domain. The entry admits requests to any host on the ports it lists, still without credentials. Private and internal network addresses and cloud metadata endpoints remain blocked. See… Claude Tag settings map Claude Documentation · in the page claude-tag/concepts/settings-map …he Analytics dashboard | Spend trends, projections, and per-channel reports; read-only | | The **Configure** link in the footer of any Claude reply in a channel | Channel members (unless an admin rest… Work with Claude Tag Claude Documentation · in the page claude-tag/overview …pare latency before and after the deploy, track down the cause, and report back here. Done: Pulled p99 latency from Datadog Done: Diffed deploy 4f2c1 against main Done: Reproduced the slow query loca… Commands Claude Tag understands Claude Documentation · in the page claude-tag/users/commands …read). In both cases, replies speed up only if that Opus version [supports fast mode](https://code.claude.com/docs/en/fast-mode). The command changes a different [session](/docs/claude-tag/concepts/… Get started Claude Documentation · in the page claude-tag/users/getting-started …ry reply in that thread. Read Claude's work before you use it, in proportion to what's at stake. A summary you can skim; something going to a customer or changing a system gets a careful read. If a r… Good habits for working with Claude Tag Claude Documentation · in the page claude-tag/users/good-habits …work is done. A task without that end state produces an open-ended report, and the thread stays open while you decide what to do with it. The habits here are for anyone who tags Claude in from Slack… Use Claude Tag in a group DM Claude Documentation · in the page claude-tag/users/group-dms …a channel. If Claude answers your mention with "Group DMs aren't supported yet. Try a channel or a 1:1 DM instead.", see [the causes of that reply](/docs/claude-tag/users/troubleshooting.md#group-dm… What Claude Tag remembers Claude Documentation · in the page claude-tag/users/memory …three ways: * **You tell Claude.** Say "remember for this channel: reports go out as tables" and it saves the instruction. To save details from a document, [attach the file](/docs/claude-tag/users/ge… Choose the model Claude Tag uses Claude Documentation · in the page claude-tag/users/models …claude.com/docs/en/fast-mode), and that page lists the models that support it and what it costs. Use it where response time matters more than cost, such as a thread working a live alert. Fast mode is… Set up routines Claude Documentation · in the page claude-tag/users/proactivity …ags you on a request, check whether it duplicates something already reported, answer it directly if the answer exists, and otherwise route it to the right owner with a one-line summary. ``` Pair it w… Prompt library Claude Documentation · in the page claude-tag/users/prompt-library …k To turn an existing Slack message into a task, for example a bug report or a request someone posted, forward it to a channel Claude is in. In the message you attach when forwarding, name the delive… Troubleshoot Claude Tag in channels and DMs Claude Documentation · in the page claude-tag/users/troubleshooting …ead reply. Slack rejects `/invite` inside threads ("/invite is not supported in threads. Sorry!"). **Works**: Slack posts "Claude was added to #channel" (or "is already in this channel"). Mention it a… Use case library Claude Documentation · in the page claude-tag/users/use-cases …e requests](/docs/claude-tag/users/use-cases/triage-requests.md) | Support, ops, IT, any intake channel | Answers what it can, flags duplicates, routes the rest, rolls up themes | Nothing (issue track… Answer data questions Claude Documentation · in the page claude-tag/users/use-cases/answer-data-questions …e Slack thread. See warehouse queries with charts, scheduled metric reports, and charts built from channel history alone. > [!NOTE] > > Claude Tag is in public beta. Features and behavior described h… Fix bugs Claude Documentation · in the page claude-tag/users/use-cases/fix-bugs # Fix bugs > Claude Tag takes a bug report from Slack to a draft pull request. See reproducing the issue, watching a bug channel, root-cause digs, and following CI to green. > [!NOTE] > > Claude Tag… Claude Tag for marketing teams Claude Documentation · in the page claude-tag/users/use-cases/marketing-team …post instead of asking each time. One message sets up the recurring report, and it needs a data warehouse connection to run the queries. ```text wrap theme={null} @Claude every Monday at 9am Eastern,… Pull deal and account state Claude Documentation · in the page claude-tag/users/use-cases/pull-deal-state …age is for sales and customer-success teams. A deal (also called an opportunity) is a sales prospect tracked in a CRM like Salesforce or HubSpot; an account is a customer record. These prompts pull th… Review documents against a checklist Claude Documentation · in the page claude-tag/users/use-cases/review-documents …t, or a filing list. Read the findings before you act on them, in proportion to what's at stake. If a finding needs checking, ask Claude to show its work in the same thread. ## Check the channel's c… Triage requests Claude Documentation · in the page claude-tag/users/use-cases/triage-requests …ags you on a request, check whether it duplicates something already reported, answer it directly if the answer exists, and otherwise route it to the right owner with a one-line summary. Track recurrin… Work with your GitHub repositories Claude Documentation · in the page claude-tag/users/use-cases/work-with-github …`text wrap theme={null} @Claude in acme/data-pipeline, how does the export retry logic decide when to give up? Name the files involved. ``` Asking for the files involved attaches proof to the answer,… Work from your own channel Claude Documentation · in the page claude-tag/users/use-cases/your-own-channel …the last week of #product-feedback and pull out anything about the export flow. ``` Naming a public channel works from here, since Claude's Slack search covers public channels in this workspace. For… Control when Claude Tag responds Claude Documentation · in the page claude-tag/users/when-claude-responds …channel when it does this; anything the new information changes, it reports in the thread where the work is happening. To have Claude answer more kinds of untagged messages in a channel, tell it whic… Manage your listing after publishing Claude Documentation · in the page connectors/building/after-publishing …listed in the directory, you keep it current from the same developer portal you submitted from, at [claude.ai/directory/manage](https://claude.ai/directory/manage). This page is for the developer wh… Authentication for connectors Claude Documentation · in the page connectors/building/authentication …ectors > Meet Claude's OAuth requirements for remote MCP servers: supported authentication types, client registration, discovery, callback URLs, and token refresh. A remote MCP server can let Claude…
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