Connect PagerDuty changedclaude-tag/admins/connections/pagerduty

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# Connect PagerDuty

> Connect PagerDuty to Claude Tag so it can read incidents and on-call schedules. Covers the dedicated account to create, the token fields, and the URL to allow.

export const BetaNote = () => <Info>Claude Tag is in public beta. Features and behavior described here may change before general availability.</Info>;

<BetaNote />

<Note>Connections are added inside an [Access bundle](/docs/claude-tag/admins/add-connections#your-first-access-bundle). At [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag), open **Access bundles** in the left navigation, click into a bundle (or **Create** one), and go to its **Credentials** tab.</Note>

Connecting PagerDuty lets Claude read incidents and on-call schedules during incident work from any channel under the bundle's scope. You add it as a connection inside an [Access bundle](/docs/claude-tag/admins/add-connections); the credential belongs to the agent, not to any person.

Pair this connection with the PagerDuty plugin from Anthropic's plugin marketplace so Claude knows how to call the API; see [Attach plugins](/docs/claude-tag/admins/add-connections#attach-plugins). This is an HTTP API connection, not an MCP server or a personal claude.ai connector.

## Create the credential in PagerDuty

Generate a general-access read-only API key. A read-write key lets Claude acknowledge and resolve incidents; grant that only on a private incident-channel scope.

Creating a general-access key requires the PagerDuty Admin or Account Owner role; non-admins only see User Token keys, which also work but inherit that user's permissions.

PagerDuty's own guide for creating the credential is at [support.pagerduty.com](https://support.pagerduty.com/main/docs/api-access-keys#generate-a-general-access-rest-api-key).

## Add the connection to a bundle

In the bundle, click **Connect** next to **PagerDuty**.

| Field            | Value                      |
| :--------------- | :------------------------- |
| Claude's API key | The api key from PagerDuty |
| Allowed websites | `api.pagerduty.com`        |

PagerDuty accounts on the EU service region use `api.eu.pagerduty.com` instead.

The Agent Proxy injects the credential at the network boundary; the model and the sandbox are not given the key. See [how Agent Proxy works](/docs/claude-tag/concepts/agent-identity#agent-proxy).

## Verify the connection

In a channel under the bundle's scope, in a new thread:

```text wrap theme={null}
@Claude what can you access from this channel?
```

PagerDuty appears in the list once the connection is live. New threads pick up the connection on their own; in an existing thread, ask Claude to use the service by name.

## Related resources

* [What this connection adds](/docs/claude-tag/users/use-cases/watch-monitors): the monitoring use cases
* [Give Claude access](/docs/claude-tag/admins/add-connections): the full credential-type and allowed-hosts reference

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