Connect PagerDuty changedclaude-tag/admins/connections/pagerduty
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## Add the connector ## Add the connection to a bundle
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77<BetaNote />
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9<Note>Connections are added inside an [Access bundle](/docs/claude-tag/admins/add-connections#your-first-access-bundle). At [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag), open **Access bundles** in the left navigation, click into a bundle (or **Create** one), and go to its **Credentials** tab.</Note>
9Connecting PagerDuty lets Claude read incidents and on-call schedules during incident work in any channel where the connector is on. Claude connects with its own credential, not a person's.
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11Connecting PagerDuty lets Claude read incidents and on-call schedules during incident work from any channel under the bundle's scope. You add it as a connection inside an [Access bundle](/docs/claude-tag/admins/add-connections); the credential belongs to the agent, not to any person.
11Pair this connector with the PagerDuty plugin from Anthropic's plugin marketplace so Claude knows how to call the API. This connector calls PagerDuty's HTTP API. It isn't an MCP server or a member's personal claude.ai connector.
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13Pair this connection with the PagerDuty plugin from Anthropic's plugin marketplace so Claude knows how to call the API; see [Attach plugins](/docs/claude-tag/admins/add-connections#attach-plugins). This is an HTTP API connection, not an MCP server or a personal claude.ai connector.
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1513## Create the credential in PagerDuty
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17Generate a general-access read-only API key. A read-write key lets Claude acknowledge and resolve incidents; grant that only on a private incident-channel scope.
15Generate a general-access read-only API key. A read-write key lets Claude acknowledge and resolve incidents. If you use one, [turn the connector on only in a private incident channel](/docs/claude-tag/admins/add-connections#add-a-connection).
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1917Creating a general-access key requires the PagerDuty Admin or Account Owner role; non-admins only see User Token keys, which also work but inherit that user's permissions.
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2119PagerDuty's own guide for creating the credential is at [support.pagerduty.com](https://support.pagerduty.com/main/docs/api-access-keys#generate-a-general-access-rest-api-key).
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23## Add the connection to a bundle
21## Add the connector
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25In the bundle, click **Connect** next to **PagerDuty**.
23Go to [**Organization settings > Claude Tag > Connectors**](https://claude.ai/admin-settings/claude-tag?access=connectors), click **Add**, and select **PagerDuty**. Fill in these fields in the connect form.
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2725| Field | Value |
2826| :- | :- |
2927| Claude's API key | The api key from PagerDuty |
30| Allowed websites | `api.pagerduty.com` |
28| Allowed websites | `api.pagerduty.com` (preset) |
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3230PagerDuty accounts on the EU service region use `api.eu.pagerduty.com` instead.
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32If the connect form offers to include the PagerDuty plugin, leave that box selected; otherwise add the plugin on the [**Skills and plugins**](https://claude.ai/admin-settings/claude-tag?access=plugins) tab. The first credential you add for a service from the **Connectors** tab is on in every workspace and channel as soon as you save it. To give it narrower reach, see [where a new connector applies](/docs/claude-tag/admins/add-connections#add-a-connection) before you save the connector. Click **Connect** to save the connector.
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3434The Agent Proxy injects the credential at the network boundary; the model and the sandbox are not given the key. See [how Agent Proxy works](/docs/claude-tag/concepts/agent-identity#agent-proxy).
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3636## Verify the connection
3737
38In a channel under the bundle's scope, in a new thread:
38In a channel where the connector is on, in a new thread:
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4040```text wrap theme={null}
4141@Claude what can you access from this channel?
4242```
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44PagerDuty appears in the list once the connection is live. New threads pick up the connection on their own; in an existing thread, ask Claude to use the service by name.
44PagerDuty appears in the list once the connector is live. New threads pick up the connector on their own; in an existing thread, ask Claude to use the service by name.
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4646## Related resources
4747
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