ticket-routing changedabout-claude/use-case-guides/ticket-routing
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77## Prerequisites
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9* A Claude API key and the Claude SDK installed
9* A Claude API key and the Anthropic SDK installed
1010* Access to, and familiarity with, your existing support ticketing system
1111* A sample set of historical support tickets for testing
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694694<CodeGroup exclude="shell">
695695 <CodeGroupItem language="cURL">
696 This workflow needs more logic than a single shell command. Use the Claude SDK to run it.
696 This workflow needs more logic than a single shell command. Use the Anthropic SDK to run it.
697697 </CodeGroupItem>
698698
699699 <CodeGroupItem language="CLI">
700 This workflow needs more logic than a single shell command. Use the Claude SDK to run it.
700 This workflow needs more logic than a single shell command. Use the Anthropic SDK to run it.
701701 </CodeGroupItem>
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703703 ```python Python
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10421042<CodeGroup exclude="shell">
10431043 <CodeGroupItem language="cURL">
1044 This workflow needs more logic than a single shell command. Use the Claude SDK to run it.
1044 This workflow needs more logic than a single shell command. Use the Anthropic SDK to run it.
10451045 </CodeGroupItem>
10461046
10471047 <CodeGroupItem language="CLI">
1048 This workflow needs more logic than a single shell command. Use the Claude SDK to run it.
1048 This workflow needs more logic than a single shell command. Use the Anthropic SDK to run it.
10491049 </CodeGroupItem>
10501050
10511051 ```python Python
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