ticket-routing changedabout-claude/use-case-guides/ticket-routing
Nearest release: v2.1.321, published under an hour before this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
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Lines+1added
Lines−1removed
From line
672
where the diff opens
First seen
14 Aug 2026
this site's first read of the page
Recorded edits16to this page, all time
The whole hunk
from line 672, old and new numbered
/
from line 672
672672</CodeGroup>
673673
674674<Note>
675 This prompt is written for Claude Haiku 5.5, which runs here at `low` effort. On Claude Fable 5.1, Claude Fable 5, Claude Opus 5.5, Claude Opus 5, and Claude Sonnet 5.5, ask for the intent and a one-sentence summary of the request instead. See [Keep reasoning in thinking blocks](https://platform.claude.com/docs/en/build-with-claude/refusals-and-fallback#keep-reasoning-in-thinking-blocks).
675 This prompt is written for Claude Haiku 5.5, which runs here at `low` effort. On Claude Fable 5.2, Claude Fable 5.1, Claude Fable 5, Claude Opus 5.5, Claude Opus 5, and Claude Sonnet 5.5, ask for the intent and a one-sentence summary of the request instead. See [Keep reasoning in thinking blocks](https://platform.claude.com/docs/en/build-with-claude/refusals-and-fallback#keep-reasoning-in-thinking-blocks).
676676</Note>
677677
678678Here are the key components of this prompt:
No line in this hunk matches that.