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Sweep 22 Oct 2026 · 21:04Z Build v2.1.309 528 read Stable v2.1.308 Latest v2.1.309 Next v2.1.309 Feeds RSS JSON llms.txt llms-full.txt Unofficial
HomeDocsClaude Developer Platform 23 Oct 2026
One change · api

ticket-routing changedabout-claude/use-case-guides/ticket-routing

Nearest release: v2.1.309, published 7 hours before this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.

Recorded here
Lines+2added
Lines−2removed
From line 1,014 where the diff opens
First seen 14 Aug 2026 this site's first read of the page
Recorded edits12to this page, all time

The whole hunk

from line 1014, old and new numbered
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from line 1014
10141014This code:
10151015 
10161016* Creates a client instance using your API key.
1017* Defines a `classify_support_request` (typescript, go, java, php: `classifySupportRequest`; csharp: `ClassifySupportRequest`) function that takes a `ticket_contents` (typescript, csharp, go, java: `ticketContents`; php: `$ticketContents`) string.
1017* Defines a `classify_support_request()` (typescript, go, java, php: `classifySupportRequest()`; csharp: `ClassifySupportRequest()`) function that takes a `ticket_contents` (typescript, csharp, go, java: `ticketContents`; php: `$ticketContents`) string.
10181018* Sends the `ticket_contents` (typescript, csharp, go, java: `ticketContents`; php: `$ticketContents`) to Claude for classification using the `classification_prompt` (typescript, csharp, go, java: `classificationPrompt`; php: `$classificationPrompt`).
10191019* Returns the model's reasoning and intent extracted from the response.
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14021402Here is a breakdown of the edits:
14031403 
1404* The `classify_support_request` (typescript, go, java, php: `classifySupportRequest`; csharp: `ClassifySupportRequest`) function now takes the `actual_intent` (typescript, csharp, go, java: `actualIntent`; php: `$actualIntent`) from the test cases and compares it against Claude’s intent classification to assess whether they match.
1404* The `classify_support_request()` (typescript, go, java, php: `classifySupportRequest()`; csharp: `ClassifySupportRequest()`) function now takes the `actual_intent` (typescript, csharp, go, java: `actualIntent`; php: `$actualIntent`) from the test cases and compares it against Claude’s intent classification to assess whether they match.
14051405* The function extracts usage statistics for the API call to calculate cost based on input and output tokens used.
14061406 
14071407### Run your evaluation
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