Troubleshoot Claude Tag setup changedclaude-tag/admins/troubleshooting
Nearest release: v2.1.318, published 22 hours before upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Upstream edited this page at 4 Nov 2026 19:55 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 4 Nov 2026 20:07 UTC.
Upstream edited
Recorded here
Lines+1added
Lines−1removed
From line
735
where the diff opens
First seen
14 Aug 2026
this site's first read of the page
Recorded edits39to this page, all time
The whole hunk
from line 735, old and new numbered
/
from line 735
735735
736736**What it means**
737737
738One-to-one DMs run on the user's own claude.ai account and need a qualifying seat, which this user doesn't have. A seat that includes Claude Code always qualifies; on the Enterprise plan, a **Standard** or **Usage-Based Chat** seat also qualifies when the user has Cowork. Mentioning `@Claude` in a channel doesn't depend on the sender's seat.
738One-to-one DMs run on the user's own claude.ai account and need a qualifying seat, which this user doesn't have. To qualify, the user needs either a seat that includes Claude Code or, on the Enterprise plan, Cowork access on a **Standard** seat or a usage-based **Chat** seat. Mentioning `@Claude` in a channel doesn't depend on the sender's seat.
739739
740740**How to resolve**
741741
No line in this hunk matches that.