Troubleshoot Claude Tag setup changedclaude-tag/admins/troubleshooting
Nearest release: v2.1.314, published 17 hours before upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Upstream edited this page at 30 Oct 2026 18:06 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 30 Oct 2026 18:07 UTC.
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2424| You expected | But got | Do this |
2525| :- | :- | :- |
26| The setup page at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag) | A page titled **Set up Claude Tag** with **View setup guide** and **Go to chat** buttons | Your signed-in account can't run setup, and **View setup guide** leads back to this guide. On a personal account (Free, Pro, or Max), [start a Team or Enterprise plan](https://claude.com/pricing) first. In a Team or Enterprise organization, ask an Owner to run setup. When the page shows a workspace switcher, your account also belongs to another Team or Enterprise organization; switch to it and retry. |
26| The setup page at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag) | A page titled **Set up Claude Tag** with **View setup guide** and **Go to chat** buttons | Your signed-in account can't run setup, and **View setup guide** leads back to this guide. On a personal account (Free, Pro, Max, or Ultra), [start a Team or Enterprise plan](https://claude.com/pricing) first. In a Team or Enterprise organization, ask an Owner to run setup. When the page shows a workspace switcher, your account also belongs to another Team or Enterprise organization; switch to it and retry. |
2727| A pairing code from `@Claude connect` | “Only Slack workspace admins (or Enterprise Grid org admins) can link this workspace to a Claude organization…” | The person who sent `@Claude connect` isn't a Slack workspace admin or Grid org admin. See [Only Slack workspace admins or Grid org admins can link this workspace](#only-slack-workspace-admins-or-grid-org-admins-can-link-this-workspace). |
2828| A pairing code | “…installation is out of date” | A Slack admin approves the update or reinstalls the app, then sends `@Claude connect` again. See [This workspace's Claude app installation is out of date](#this-workspace%E2%80%99s-claude-app-installation-is-out-of-date). |
2929| A pairing code | A message about guests, or about the channel being shared across workspaces | Send `@Claude connect` again in a channel with no guests that belongs to a single workspace. Match the exact message in [Guest and shared channels](#guest-and-shared-channels) for the fix that fits it. |
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