Troubleshoot Claude Tag setup changedclaude-tag/admins/troubleshooting
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3333| A connected tool to work in your test | “I can't reach…” | Claude isn't told about a connection added after the thread started. Ask it to use the service by name, or start a fresh thread. |
3434| The **Where Claude Tag works** section with a **+ Connect** button | Only the legacy Claude in Slack toggles | Your organization isn't enabled for Claude Tag. Contact your account team. |
3535| Claude to respond in Slack | "Claude Tag has been turned off for your Claude organization…" | The **Enable Claude Tag for your organization** toggle is off. An Owner turns it on at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag). See [the troubleshooting entry](#claude-tag-is-turned-off-for-your-organization). |
36| Claude to respond in Slack | "Claude Tag is unavailable because Routines aren't enabled for your organization…" | Routines isn't enabled for your Claude organization, which Claude Tag requires. An admin enables Routines at [`claude.ai/admin-settings/claude-code`](https://claude.ai/admin-settings/claude-code), then anyone can mention `@Claude` again. See [the troubleshooting entry](#claude-tag-is-unavailable-because-routines-are-not-enabled). |
36| Claude to respond in Slack | "Claude Tag is unavailable because Routines aren't enabled for your organization…" | Routines isn't enabled for your Claude organization, which Claude Tag requires. An admin turns on [**Admin settings > Capabilities > Remote sessions > Routines**](https://claude.ai/admin-settings/capabilities). Anyone can then mention `@Claude` again. See [the troubleshooting entry](#claude-tag-is-unavailable-because-routines-are-not-enabled). |
3737| Claude to respond in Slack | "Claude in Slack is not available for your organization" or "Claude isn't available for organizations with restricted compliance settings." | The paired Claude organization has a restricted compliance configuration, such as Zero Data Retention (ZDR), that Claude Tag can't run under. No setting lifts the restriction; contact your account team. See [the troubleshooting entry](#restricted-compliance-settings-block-claude-tag). |
3838| The **Slack** tab to list your scopes | "Couldn't load Slack scopes. Reload the page to try again." | Reload the page. See [Couldn't load Slack scopes](#couldn%E2%80%99t-load-slack-scopes). |
3939| A reply in your test channel | "Couldn't check this channel just now" | Mention `@Claude` again. See [Couldn't check this channel just now](#couldn%E2%80%99t-check-this-channel-just-now). |
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146146
147147**How to resolve**
148148
149Nothing is misconfigured. If an auto-join pattern brought Claude in, review the patterns in the scope's **Advanced** section. If Claude shouldn't be in the channel, remove it with `/remove @Claude`, or [set the scope's Claude Tag version to Off](/docs/claude-tag/admins/restrict-access#quiet-or-remove-claude-tag) so it stops responding there even if it's added again. If you have the [**Enable Claude Tag** switch](/docs/claude-tag/admins/workspaces#turn-claude-tag-on-or-off-on-the-team-plan) instead of per-scope version settings, remove Claude and add a [blocked channel pattern](/docs/claude-tag/admins/restrict-access#block-or-auto-join-channels-by-name) for the channel's name. If you want every join in the audit log attributed to a person, ask members to add Claude with `/invite @Claude` rather than the buttons; Slack records an invite as the inviting member's action.
149Nothing is misconfigured. If an auto-join pattern brought Claude in, review the patterns in the scope's **Advanced** section. If Claude shouldn't be in the channel, remove it with `/remove @Claude`, or [turn the scope's **Enable Claude Tag in this channel** switch off](/docs/claude-tag/admins/restrict-access#quiet-or-remove-claude-tag) so it stops responding there even if it's added again. If you have the single [**Enable Claude Tag** switch](/docs/claude-tag/admins/workspaces#turn-claude-tag-on-or-off-on-the-team-plan) instead of the per-scope switches, remove Claude and add a [blocked channel pattern](/docs/claude-tag/admins/restrict-access#block-or-auto-join-channels-by-name) for the channel's name. If you want every join in the audit log attributed to a person, ask members to add Claude with `/invite @Claude` rather than the buttons; Slack records an invite as the inviting member's action.
150150
151151## Guest and shared channels
152152
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488488
489489**How to resolve**
490490
491An admin enables Routines from the Claude Code page in admin settings, at [`claude.ai/admin-settings/claude-code`](https://claude.ai/admin-settings/claude-code). Once Routines is enabled for your organization, mention Claude again; a normal reply means the setting took effect. For the "Couldn't verify" reply, wait a moment and mention Claude again.
491An admin goes to [**Admin settings > Capabilities > Remote sessions**](https://claude.ai/admin-settings/capabilities) and turns on the **Routines** toggle. Once Routines is enabled for your organization, mention Claude again; a normal reply means the setting took effect. For the "Couldn't verify" reply, wait a moment and mention Claude again.
492492
493493### Restricted compliance settings block Claude Tag
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528528
529529**What it means**
530530
531This channel's scope has **Claude Tag version** set to **Off**. If you have the [**Enable Claude Tag** switch](/docs/claude-tag/admins/workspaces#turn-claude-tag-on-or-off-on-the-team-plan) instead of per-scope version settings, the same notice means the switch is off, or the channel's workspace is set to **Off** on its own.
531This channel's **Enable Claude Tag in this channel** switch is off, either set on the channel's scope itself or inherited from a scope above it. If you have the single [**Enable Claude Tag** switch](/docs/claude-tag/admins/workspaces#turn-claude-tag-on-or-off-on-the-team-plan) instead of the per-scope switches, the same notice means the switch is off, or the channel's workspace is switched off on its own.
532532
533533**How to resolve**
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5375371. Open [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag).
5385382. Under **Claude Tag's access**, open the **Slack** tab and select the channel's scope.
5393. Expand **Advanced**.
5404. Set **Claude Tag version** to **New**.
5393. Turn on the **Enable Claude Tag in this channel** switch at the top of the scope's panel.
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542If you have the [**Enable Claude Tag** switch](/docs/claude-tag/admins/workspaces#turn-claude-tag-on-or-off-on-the-team-plan) instead of per-scope version settings, check that the switch is on at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag) → **Claude Tag's access** → **Slack** → **Default Slack** → **Enable Claude Tag**. If the fix worked, a mention in the channel gets a reply.
541If you have the single [**Enable Claude Tag** switch](/docs/claude-tag/admins/workspaces#turn-claude-tag-on-or-off-on-the-team-plan) instead of the per-scope switches, check that the switch is on at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag) → **Claude Tag's access** → **Slack** → **Default Slack** → **Enable Claude Tag**. If the fix worked, a mention in the channel gets a reply.
543542
544543## Access and connections
545544
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