Installation and setup changedthird-party/claude-desktop/installation
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### Claude keeps crashing after a new version is installed
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178178To apply a Group Policy change on a device, run `gpupdate /force` in a Command Prompt or restart the device. When the changed policy has reached the device, run the [readiness check](#check-device-readiness) again and confirm that the **VM service logon right** line reads "SeServiceLogonRight granted". Then have the user restart Claude Desktop and start a Cowork task. If the banner still appears, generate the diagnostic report described under [Troubleshooting](#troubleshooting) and send it to your Anthropic representative.
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180### Claude keeps crashing after a new version is installed
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182On macOS, Claude Desktop can show **Claude keeps crashing** after a new version is installed while the app is open. Have the user click **Restart Claude**, not **Reload**, and the app reopens on the new version. Try the reinstall or the **Disable Hardware Acceleration** step that the screen suggests only if the screen comes back after the restart. To avoid the screen, see [Restart open apps after you install a new version](#restart-open-apps-after-you-install-a-new-version).
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180184## Endpoint security software
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182186Claude Desktop runs Chat conversations, Cowork tasks, and Code sessions through an agent helper, a signed binary that it keeps under its user-data directory (or, with the Windows [offline installer](#offline-installation), inside the installed app package) and launches when a user works in Chat, Cowork, or Code. If your organization runs binary-authorization or EDR software (such as [Santa](https://santa.dev), CrowdStrike Falcon, or Microsoft Defender ASR) with path-based deny rules, the agent helper may be blocked from launching. The symptom is that Claude Desktop opens normally and reads the managed configuration, but Chat conversations, Cowork tasks, and Code sessions fail to start.
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369373### Restart open apps after you install a new version
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371When you set [`disableAutoUpdates`](https://claude.com/docs/third-party/claude-desktop/configuration#disableautoupdates) and install new versions with your own tools, an install can land while Claude Desktop is open. The open app finds the newer version on the device and shows **Relaunch to update** in the sidebar. Clicking **Relaunch to update** moves the person to the newer version.
375When you install new versions with your own tools, an install can land while Claude Desktop is open. If you set [`disableAutoUpdates`](https://claude.com/docs/third-party/claude-desktop/configuration#disableautoupdates), the open app finds the newer version on the device and shows **Relaunch to update** in the sidebar. Clicking **Relaunch to update** moves the person to the newer version.
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373On Windows, the app shows **Relaunch to update** for installs from the `.msix` package. Clicking it closes Claude Desktop, and Windows may then open the newer version. If Claude Desktop stays closed, open it again to get the newer version. Quitting and reopening Claude Desktop without the click can start the earlier version again, while signing out of Windows and back in moves the person to the newer version.
377* **macOS**: install while Claude Desktop isn't running. Otherwise have people quit and reopen Claude Desktop, or click **Relaunch to update** where it shows, soon after the install. Until they do, new windows and some features may fail even while the open window still works.
378* **Windows**: with `disableAutoUpdates` set, the app shows **Relaunch to update** for installs from the `.msix` package. Clicking it closes Claude Desktop, and Windows may then open the newer version. If Claude Desktop stays closed, open it again to get the newer version. Quitting and reopening Claude Desktop without the click can start the earlier version again, while signing out of Windows and back in moves the person to the newer version.
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375You can also have Claude Desktop restart itself when nobody clicks. Two keys control the restart:
380With `disableAutoUpdates` set, you can also have Claude Desktop restart itself when nobody clicks. Two keys control the restart:
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377382* [`installedUpdateEnforcementEnabled`](https://claude.com/docs/third-party/claude-desktop/configuration#installedupdateenforcementenabled): set it to `true` to turn on the restart, which is off by default
378383* [`installedUpdateEnforcementHours`](https://claude.com/docs/third-party/claude-desktop/configuration#installedupdateenforcementhours): how long the app waits after it finds the newer version. With a number from 1 to 72, the app restarts when those hours end, even while someone is using the computer. With the key unset, the app waits 72 hours and then until the computer has been idle for 10 minutes.
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