Installation and setup changedthird-party/claude-desktop/installation
Nearest release: v2.1.321, published 17 hours after upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Upstream edited this page at 9 Nov 2026 01:17 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 9 Nov 2026 01:37 UTC.
Upstream edited
Recorded here
Lines+63added
Lines−1removed
From line
150
where the diff opens
First seen
14 Aug 2026
this site's first read of the page
Recorded edits43to this page, all time
### Replace the standard package with the offline package on Windows #### Replace a package when the versions match
The whole hunk
from line 150, old and new numbered
/
from line 150
150150
151151* Allow Claude Desktop itself, not only browsers, to reach `downloads.claude.ai`, as listed under [Required egress paths](https://claude.com/docs/third-party/claude-desktop/telemetry.md#required-egress-paths). The download follows the app's proxy settings, described under [Network proxy](https://claude.com/docs/third-party/claude-desktop/network-proxy.md).
152152* If a proxy or secure web gateway inspects this traffic, make sure files from `downloads.claude.ai` reach the device complete and unchanged.
153* On a network that cannot allow these downloads, deploy the [offline installer](#offline-installation), which includes both components.
153* On a network that cannot allow these downloads, deploy the [offline installer](#offline-installation), which includes both components. On a Windows device that already has the standard package, follow [Replace the standard package with the offline package on Windows](#replace-the-standard-package-with-the-offline-package-on-windows).
154154
155155Once the device can download from `downloads.claude.ai`, have the user restart Claude Desktop and then start another attempt at each download that failed. If the messages persist, generate the diagnostic report described under [Troubleshooting](#troubleshooting) and send it to your Anthropic representative. It includes the errors the app logged for these downloads.
156156
from line 230
230230Download the installer from a connected machine and bring it across your boundary with your usual software-distribution process.
231231
232232Pair the offline installer with [`disableAutoUpdates`](https://claude.com/docs/third-party/claude-desktop/configuration#disableautoupdates). The app cannot reach the update feed from an air-gapped network, and you update the fleet by distributing each new offline installer through your MDM. Also set [`modelCatalogEnabled`](https://claude.com/docs/third-party/claude-desktop/configuration#modelcatalogenabled) to `false`, or point [`modelCatalogUrl`](https://claude.com/docs/third-party/claude-desktop/configuration#modelcatalogurl) at a mirror inside your network. Otherwise the app tries to fetch the signed model catalog from `downloads.claude.ai` at launch and every 5 to 15 minutes after that, and while those requests fail the model picker keeps the names and effort options that ship with the app. With updates and the catalog fetch handled this way, the only egress an air-gapped deployment needs is your inference provider; see [Telemetry and egress](https://claude.com/docs/third-party/claude-desktop/telemetry.md#required-egress-paths).
233
234### Replace the standard package with the offline package on Windows
235
236In an elevated Windows PowerShell session, list the installed and provisioned packages:
237
238```powershell theme={null}
239Get-AppxPackage -AllUsers -Name Claude
240Get-AppxProvisionedPackage -Online | Where-Object DisplayName -eq 'Claude'
241```
242
243* **One installed package, provisioned, an older `Version` than your offline package**: remove nothing. Have each signed-in user select **☰ > File > Exit** in Claude Desktop. Then run `Add-AppxProvisionedPackage -Online -PackagePath <path to offline .msix> -SkipLicense`. Users get the new version after they next sign in to Windows.
244* **One installed package, the same `Version`**: follow [Replace a package when the versions match](#replace-a-package-when-the-versions-match). `Add-AppxProvisionedPackage` alone fails with error `0x80073CFB` ("The provided package is already installed") and removes the standard package's provisioning. If the package is provisioned, Anthropic's [`Install-Claude.ps1`](https://downloads.claude.ai/releases/enterprise/intune/Claude-Intune-README.md) prints "Nothing to do.", exits with code 0, and leaves the standard package in place.
245* **More than one installed package**: have each user sign out of Windows, sign in, start Claude Desktop, and select **☰ > File > Exit**. Then list again.
246* **Anything else, or still more than one**: remove nothing and contact your Anthropic representative.
247
248#### Replace a package when the versions match
249
250Copy the offline `.msix` to each device. Complete these steps on one device first.
251
252> [!WARNING]
253>
254> Once you remove the standard package, no user has Claude Desktop until you provision the offline package. In that time, Windows can delete each user's `%LOCALAPPDATA%\Packages\Claude_pzs8sxrjxfjjc` folder, for example when the user signs in. Make sure nobody signs in to Windows, signs out, or restarts the device until provisioning succeeds.
255>
256> * **Windows 11**: Windows leaves the [conversations and settings](https://claude.com/docs/third-party/claude-desktop/data-storage.md#where-data-lives) of Claude Desktop on 3P in `%LOCALAPPDATA%\Claude-3p`. The `Claude_pzs8sxrjxfjjc` folder can hold data from Claude Desktop used outside 3P.
257> * **Before Windows 11 (builds below 22000)**: the `Claude_pzs8sxrjxfjjc` folder can also hold the 3P conversations and settings. Contact your Anthropic representative before you start.
258
259**1. Quit Claude Desktop**
260
261Have each signed-in user select **☰ > File > Exit**. The removal doesn't close an open app, and the provisioning then fails.
262
263List the `claude` processes:
264
265```powershell theme={null}
266Get-Process -Name claude -ErrorAction SilentlyContinue
267```
268
269Go on only when it lists nothing.
270
271**2. Remove the standard package**
272
273From the system account, run [`Uninstall-Claude.ps1`](https://downloads.claude.ai/releases/enterprise/intune/Claude-Intune-README.md). Otherwise, run these commands with the `PackageFullName` that `Get-AppxPackage` listed:
274
275```powershell theme={null}
276Get-AppxProvisionedPackage -Online | Where-Object DisplayName -eq 'Claude' | Remove-AppxProvisionedPackage -Online
277Remove-AppxPackage -Package <PackageFullName> -AllUsers
278```
279
280Run `Get-AppxPackage -AllUsers -Name Claude` again. If it still lists a package, don't provision, don't have users sign out, and contact your Anthropic representative.
281
282**3. Provision the offline package**
283
284Right after the removal, run `Install-Claude.ps1 -MsixPath <path to offline .msix>` from the system account, or this command from an elevated session:
285
286```powershell theme={null}
287Add-AppxProvisionedPackage -Online -PackagePath <path to offline .msix> -SkipLicense
288```
289
290If the command fails with error `0x80070005` ("Access is denied"), or the script prints "ERROR: Access is denied." and exits with code 1, have each signed-in user select **☰ > File > Exit**. Then run it again right away. If it fails again or with another error, don't restart or have users sign out, and contact your Anthropic representative.
291
292**4. Check the result**
293
294Users get the app after they next sign in to Windows. Have a user without administrator rights who has used Claude Desktop sign in and confirm that a conversation and a Cowork task start and that earlier conversations are listed. If they don't, contact your Anthropic representative.
233295
234296### SSH remote sessions with the offline installer
235297
No line in this hunk matches that.