Triage requests changedclaude-tag/users/use-cases/triage-requests
Nearest release: v2.1.268, published an hour after upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Upstream edited this page at 10 Sep 2026 16:53 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 20 Oct 2026 18:07 UTC.
Upstream edited
Recorded here
Lines+21added
Lines−25removed
From line
2
where the diff opens
First seen
14 Aug 2026
this site's first read of the page
Recorded edits6to this page, all time
The whole hunk
from line 2, old and new numbered
/
from line 2
22
33> Claude Tag triages a Slack request channel with two setup messages. See in-thread answers, duplicate flags, owner routing, weekly theme rollups, optional ticket filing, and runbooks of standing answers.
44
5export const BetaNote = () => <Info>Claude Tag is in public beta. Features and behavior described here may change before general availability.</Info>;
5> [!NOTE]
6>
7> Claude Tag is in public beta. Features and behavior described here may change before general availability.
68
7<BetaNote />
8
99## How triage prompts work
1010
1111This page is for any team with an intake channel, like #ask-it, #design-requests, or #legal-help, where people post questions and someone has to route or answer each one.
from line 26
2626
2727Add Claude to the channel with `/invite @Claude` if it isn't there, then two messages set it up.
2828
29<Steps>
30 <Step title="Give the channel a standing role">
31 ```text wrap theme={null}
32 @Claude remember for this channel: when someone tags you on a request, check whether it duplicates something already reported, answer it directly if the answer exists, and otherwise route it to the right owner with a one-line summary. Track recurring themes.
33 ```
29**1. Give the channel a standing role**
3430
35 "Remember for this channel" saves the role to [channel memory](/docs/claude-tag/users/memory), so it applies to everyone's threads, not just yours. Tell requesters to include `@Claude` when they post; pin the convention or add it to the channel topic.
36 </Step>
31```text wrap theme={null}
32@Claude remember for this channel: when someone tags you on a request, check whether it duplicates something already reported, answer it directly if the answer exists, and otherwise route it to the right owner with a one-line summary. Track recurring themes.
33```
3734
38 <Step title="Add a weekly rollup so nothing is missed">
39 ```text wrap theme={null}
40 @Claude every Friday at 3pm, post a summary of this week's requests: how many, top themes, and anything still unrouted, including posts that didn't tag you.
41 ```
35"Remember for this channel" saves the role to [channel memory](/docs/claude-tag/users/memory), so it applies to everyone's threads, not just yours. Tell requesters to include `@Claude` when they post; pin the convention or add it to the channel topic.
4236
43 "Including posts that didn't tag you" turns the recap into a sweep, so requests that arrived without a mention are still caught. To list or cancel scheduled work later, see [Manage standing work](/docs/claude-tag/users/proactivity#manage-standing-work).
44 </Step>
45</Steps>
37**2. Add a weekly rollup so nothing is missed**
4638
39```text wrap theme={null}
40@Claude every Friday at 3pm, post a summary of this week's requests: how many, top themes, and anything still unrouted, including posts that didn't tag you.
41```
42
43"Including posts that didn't tag you" turns the recap into a sweep, so requests that arrived without a mention are still caught. To list or cancel scheduled work later, see [Manage standing work](/docs/claude-tag/users/proactivity#manage-standing-work).
44
4745Answers draw on what the channel has already settled, meaning its [memory](/docs/claude-tag/users/memory) and its own past threads, and routing gets more accurate as corrections land in channel memory.
4846
4947## Hand a request to the team that owns it
from line 74
7674
7775## Related resources
7876
79<CardGroup cols={2}>
80 <Card title="Set up routines" href="/docs/claude-tag/users/proactivity" horizontal arrow>
81 How the weekly rollup runs on a schedule
82 </Card>
77> **[Set up routines](/docs/claude-tag/users/proactivity)**
78>
79> How the weekly rollup runs on a schedule
8380
84 <Card title="What Claude Tag remembers" href="/docs/claude-tag/users/memory" horizontal arrow>
85 How the standing role persists and improves
86 </Card>
87</CardGroup>
81> **[What Claude Tag remembers](/docs/claude-tag/users/memory)**
82>
83> How the standing role persists and improves
8884
No line in this hunk matches that.