ticket-routing changedabout-claude/use-case-guides/ticket-routing
Nearest release: v2.1.304, published 6 hours before this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Recorded here
Lines+2added
Lines−6removed
From line
763
where the diff opens
First seen
14 Aug 2026
this site's first read of the page
Recorded edits10to this page, all time
The whole hunk
from line 763, old and new numbered
/
from line 763
763763 output_config: { effort: "low" },
764764 messages: [{ role: "user", content: classificationPrompt }]
765765 });
766 const textBlock = message.content.find(
767 (block): block is Anthropic.TextBlock => block.type === "text"
768 );
766 const textBlock = message.content.find((block) => block.type === "text");
769767 const reasoningAndIntent = textBlock?.text ?? "";
770768
771769 // Use a regular expression to extract `reasoning`.
from line 1116
11181116 });
11191117 // Get the usage statistics for the API call for how many input and output tokens were used.
11201118 const usage = message.usage;
1121 const textBlock = message.content.find(
1122 (block): block is Anthropic.TextBlock => block.type === "text"
1123 );
1119 const textBlock = message.content.find((block) => block.type === "text");
11241120 const reasoningAndIntent = textBlock?.text ?? "";
11251121
11261122 // Use a regular expression to extract `reasoning`.
No line in this hunk matches that.