Troubleshoot Claude Tag setup changedclaude-tag/admins/troubleshooting
Nearest release: v2.1.288, published 5 hours after upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Upstream edited this page at 2 Oct 2026 13:01 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 2 Oct 2026 13:07 UTC.
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3131| The spend limit picker on the **Launch Claude Tag** step | A **Buy usage credits** step | Your organization pays by card in US dollars and has no credits loaded. Load credits, or select **Skip** to continue without; nothing runs in channels until the balance is funded. Invoiced organizations and those billing in other currencies see the spend limit picker regardless of balance. |
3232| **Launch Claude Tag** to finish | "Couldn't turn on personal connectors in channels. Try again." | Launch didn't finish. Click **Launch Claude Tag** again. |
3333| Claude to join the channels you selected on the **Launch Claude Tag** step | "Couldn't add Claude to some channels. Add Claude from Slack instead." | Claude Tag is on, but Claude didn't join every channel you selected. Run `/invite @Claude` in each channel it's missing from. |
34| A reply from Claude while you're still in setup | "Claude is disabled in this channel. Your admin can re-enable it here." | Claude Tag isn't turned on until you finish [Launch Claude Tag](/docs/claude-tag/admins/setup-overview#launch-claude-tag). Finish setup, then mention `@Claude` again. If the message persists after launch, see [Claude is disabled in this channel](#claude-is-disabled-in-this-channel). |
34| A reply from Claude while you're still in setup | A notice that starts "Claude isn't on in this channel yet." | Claude Tag isn't turned on until you finish [Launch Claude Tag](/docs/claude-tag/admins/setup-overview#launch-claude-tag). Finish setup, then mention `@Claude` again. A channel that's turned off after launch gets a different notice; see [Claude is disabled in this channel](#claude-is-disabled-in-this-channel). |
3535| A connected tool to work in your test | “I can't reach…” | Claude isn't told about a connection added after the thread started. Ask it to use the service by name, or start a fresh thread. |
3636| The **Where Claude Tag works** section with a **+ Connect** button | Only the legacy Claude in Slack toggles | Your organization isn't enabled for Claude Tag. Contact your account team. |
3737| Claude to respond in Slack | "Claude Tag has been turned off for your Claude organization…" | The **Enable Claude Tag for your organization** toggle is off. An Owner turns it on at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag). See [the troubleshooting entry](#claude-tag-is-turned-off-for-your-organization). |
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