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1-3 of 3claude-tag/admins/setup-overview Changed · +5 / -3 lines
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7676 </Step>
7777</Steps>
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79Pairing covers the whole workspace. Claude doesn't answer mentions in Slack until you finish [Launch Claude Tag](#launch-claude-tag). A mention before then gets "Claude is disabled in this channel."
79Pairing covers the whole workspace. Claude doesn't answer mentions in Slack until you finish [Launch Claude Tag](#launch-claude-tag). A mention before then gets a notice that starts "Claude isn't on in this channel yet."
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8181After launch, people can tag Claude in any channel it has joined. To keep Claude to certain channels, see [Limit Claude Tag to specific channels](/docs/claude-tag/admins/restrict-access#limit-claude-tag-to-specific-channels).
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129129 </Step>
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131131 <Step title="Let members know they can now tag Claude">
132 The **Let members know they can now tag Claude** toggle is on by default. After launch, Claude DMs each member of the workspace to help them get started. Those DMs don't count toward your usage. Turn the toggle off to skip them.
132 If you paired a whole Enterprise Grid, skip this step. The launch step doesn't show the toggle, launching doesn't send the DMs, and the admin page has no row for them.
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134 Otherwise, the **Let members know they can now tag Claude** toggle is on by default. After launch, Claude DMs each member of the workspace to help them get started. Those DMs don't count toward your usage. Turn the toggle off to skip them.
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134136 The admin page has a matching row, **Let people know they can talk to Claude**. To send the DMs from the admin page, select **Notify members now** on that row and confirm. The row reads **Members notified** once the DMs have gone out.
135137 </Step>
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206208
207209**Passed when:** Claude replies in a thread under your message. The reply ends with a footer naming the model and a **Configure** link.
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209**If not:** "Claude is disabled in this channel" means you haven't finished [Launch Claude Tag](#launch-claude-tag). No reply at all means the channel isn't covered; check that the workspace appears under **Claude Tag's access** on the **Slack** tab in admin settings, then see [Nothing responds](/docs/claude-tag/admins/troubleshooting#nothing-responds).
211**If not:** a notice that starts "Claude isn't on in this channel yet" means you haven't finished [Launch Claude Tag](#launch-claude-tag). No reply at all means the channel isn't covered; check that the workspace appears under **Claude Tag's access** on the **Slack** tab in admin settings, then see [Nothing responds](/docs/claude-tag/admins/troubleshooting#nothing-responds).
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211213### Check a tool you connected
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claude-tag/users/troubleshooting Changed · +4 / -1 lines
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29291. **Is the Claude app installed in this workspace?** Start typing `@Claude` in any channel. **Works**: Slack autocompletes to a Claude app with an app badge; if more than one Claude app appears, check with your admin which one to use. **Fails**: nothing autocompletes, or only a person named Claude appears. The app isn't installed; this needs your admin (send them the [setup overview](/docs/claude-tag/admins/setup-overview)).
30302. **Is Claude in this channel?** Type `/invite @Claude` in the channel's message box, not in a thread reply. Slack rejects `/invite` inside threads ("/invite is not supported in threads. Sorry!"). **Works**: Slack posts "Claude was added to #channel" (or "is already in this channel"). Mention it again. **Fails**: Slack says you can't add apps to this channel (a Slack Connect or guest-restricted channel); try an internal channel instead. If Slack says "You don't have permission to invite people to this channel", the channel or workspace limits who can add people. In Slack, open **Channel details** → **Agents & apps** (called **Integrations** in some Slack versions), select **Add**, and pick **Claude**. Or ask someone who can add people to the channel to add Claude.
313. **Is Claude Tag turned on for this channel?** Mention it again now that it's invited. **Works**: it reacts and replies. **Fails**: it replies "Claude is disabled in this channel" (Claude Tag is turned off for the channel, its workspace, or the organization), or it replies but behaves like the earlier Claude in Slack, with no channel memory and pull requests opening under your name rather than Claude's (the channel is set to **Legacy**). Either way this needs your admin (send them [Migrate from the earlier Claude in Slack](/docs/claude-tag/admins/restrict-access#migrate-from-the-earlier-claude-in-slack)).
313. **Is Claude Tag turned on for this channel?** Mention it again now that it's invited. **Works**: it reacts and replies. **Fails**: Claude replies in one of these ways, and each needs your admin:
32 * **A notice that starts "Claude isn't on in this channel yet"**: your admin hasn't finished setting up Claude Tag. Send them [Launch Claude Tag](/docs/claude-tag/admins/setup-overview#launch-claude-tag).
33 * **A notice that says "Claude is disabled in this channel"**: Claude Tag is turned off for the channel, its workspace, or the organization. Send them [Claude is disabled in this channel](/docs/claude-tag/admins/troubleshooting#claude-is-disabled-in-this-channel).
34 * **A reply that behaves like the earlier Claude in Slack**: the channel is set to **Legacy**. Replies have no channel memory, and pull requests open under your name rather than Claude's. Send them [Migrate from the earlier Claude in Slack](/docs/claude-tag/admins/restrict-access#migrate-from-the-earlier-claude-in-slack).
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3336If `@Claude` still gets no reaction and no reply after all three, send the [admin entries for a silent workspace](/docs/claude-tag/admins/troubleshooting#nothing-responds) to an admin. For silence in one channel, send them to your Claude admin. For silence across a whole workspace or a whole Enterprise Grid, send them to whoever administers Slack for you, because the fix usually needs a Slack admin.
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claude-tag/admins/troubleshooting Changed · +1 / -1 lines
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3131| The spend limit picker on the **Launch Claude Tag** step | A **Buy usage credits** step | Your organization pays by card in US dollars and has no credits loaded. Load credits, or select **Skip** to continue without; nothing runs in channels until the balance is funded. Invoiced organizations and those billing in other currencies see the spend limit picker regardless of balance. |
3232| **Launch Claude Tag** to finish | "Couldn't turn on personal connectors in channels. Try again." | Launch didn't finish. Click **Launch Claude Tag** again. |
3333| Claude to join the channels you selected on the **Launch Claude Tag** step | "Couldn't add Claude to some channels. Add Claude from Slack instead." | Claude Tag is on, but Claude didn't join every channel you selected. Run `/invite @Claude` in each channel it's missing from. |
34| A reply from Claude while you're still in setup | "Claude is disabled in this channel. Your admin can re-enable it here." | Claude Tag isn't turned on until you finish [Launch Claude Tag](/docs/claude-tag/admins/setup-overview#launch-claude-tag). Finish setup, then mention `@Claude` again. If the message persists after launch, see [Claude is disabled in this channel](#claude-is-disabled-in-this-channel). |
34| A reply from Claude while you're still in setup | A notice that starts "Claude isn't on in this channel yet." | Claude Tag isn't turned on until you finish [Launch Claude Tag](/docs/claude-tag/admins/setup-overview#launch-claude-tag). Finish setup, then mention `@Claude` again. A channel that's turned off after launch gets a different notice; see [Claude is disabled in this channel](#claude-is-disabled-in-this-channel). |
3535| A connected tool to work in your test | “I can't reach…” | Claude isn't told about a connection added after the thread started. Ask it to use the service by name, or start a fresh thread. |
3636| The **Where Claude Tag works** section with a **+ Connect** button | Only the legacy Claude in Slack toggles | Your organization isn't enabled for Claude Tag. Contact your account team. |
3737| Claude to respond in Slack | "Claude Tag has been turned off for your Claude organization…" | The **Enable Claude Tag for your organization** toggle is off. An Owner turns it on at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag). See [the troubleshooting entry](#claude-tag-is-turned-off-for-your-organization). |