Troubleshoot Claude Tag setup changedclaude-tag/admins/troubleshooting
Nearest release: v2.1.288, published 12 hours after upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Upstream edited this page at 2 Oct 2026 05:53 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 2 Oct 2026 06:07 UTC.
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414414First check the thread for either of two notices from Claude:
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416* A notice that begins `:mute: Claude is muted in this thread` means the thread is muted and the session isn't stuck. A 👎 reaction on one of Claude's replies mutes the thread and posts that notice. If Claude's session for the thread was partway through a reply, the reaction also stops that reply.
416* A notice that begins `:mute: Claude is muted in this thread` means the thread is muted and the session isn't stuck. Selecting the thumbs-down button under one of Claude's replies mutes the thread and posts that notice.
417417* A notice that ends `stopped Claude's response in this thread. Mention @Claude to pick up again.` means someone selected **Stop** on the working indicator. The session is intact, and a mention continues it.
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419To bring Claude back to a muted thread, send `@Claude !unmute` in the thread or @-mention Claude there, as [Thumbs-down reactions and muting](/docs/claude-tag/users/commands#thumbs-down-reactions-and-muting) describes.
419To bring Claude back to a muted thread, send `@Claude !unmute` in the thread or @-mention Claude there, as [Thumbs-down button and muting](/docs/claude-tag/users/commands#thumbs-down-button-and-muting) describes.
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421421Without either notice, the session behind that thread is stuck: it hasn't replied and hasn't posted an error. Because Claude responds everywhere else, the problem is confined to that one session, and none of the workspace-level fixes in the entries below apply.
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No line in this hunk matches that.