Create an instance of the Claude API client changedabout-claude/use-case-guides/ticket-routing
Nearest release: v2.1.287, published 4 hours before this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Recorded here
Lines+4added
Lines−0removed
From line
306
where the diff opens
First seen
14 Aug 2026
this site's first read of the page
Recorded edits4to this page, all time
The whole hunk
from line 306, old and new numbered
/
from line 306
306306 """
307307```
308308
309<Note>
310 This prompt is written for Claude Haiku 4.5, which runs here without thinking. On Claude Fable 5.1, Claude Fable 5, Claude Opus 5.5, Claude Opus 5, and Claude Sonnet 5.5, ask for the intent and a one-sentence summary of the request instead. See [Keep reasoning in thinking blocks](https://platform.claude.com/docs/en/build-with-claude/refusals-and-fallback#keep-reasoning-in-thinking-blocks).
311</Note>
312
309313Here are the key components of this prompt:
310314
311315* The prompt template is a Python f-string, allowing the `ticket_contents` to be inserted into the `<request>` tags.
No line in this hunk matches that.