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HomeDocsClaude Documentation 27 Sep 2026
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Troubleshoot Claude Tag setup changedclaude-tag/admins/troubleshooting

Upstream edited this page at 27 Sep 2026 15:09 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 27 Sep 2026 15:37 UTC.

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664664Claude's own request failed an authentication check partway through the turn, so it stopped, keeping the work done so far. The cause is usually temporary, such as a GitHub rate limit on the session's requests, and a retry a few minutes later clears it. When the message repeats, the session likely can't reach a repository it needs.
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666This message doesn't point at a service you connected. When a connected service's credential fails, Claude reports that as a tool error inside its reply, not with this notice. A DM sender whose seat doesn't include Claude Code gets [Your Claude account is connected, but it doesn't have access in this organization](#your-claude-account-is-connected-but-it-doesn%E2%80%99t-have-access-in-this-organization) instead.
666This message doesn't point at a service you connected. When a connected service's credential fails, Claude reports that as a tool error inside its reply, not with this notice. A DM sender whose seat doesn't qualify for DMs gets [Your Claude account is connected, but it doesn't have access in this organization](#your-claude-account-is-connected-but-it-doesn%E2%80%99t-have-access-in-this-organization) instead.
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668668**How to resolve**
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680680**What it means**
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682DMs run on the user's own claude.ai account and need a seat that includes Claude Code; this user's seat doesn't include it. Mentioning `@Claude` in a channel doesn't depend on the sender's seat.
682DMs run on the user's own claude.ai account and need a qualifying seat, which this user doesn't have. A seat that includes Claude Code always qualifies; on the Enterprise plan, a **Standard** or **Usage-Based Chat** seat also qualifies when the user has Cowork. Mentioning `@Claude` in a channel doesn't depend on the sender's seat.
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684684**How to resolve**
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686Assign the user a seat that includes Claude Code on the **Members** page at [`claude.ai/admin-settings/members`](https://claude.ai/admin-settings/members), then have them mention Claude in the same DM thread. If the fix worked, the DM gets a reply instead of this message.
686Assign the user a qualifying seat on the **Members** page at [`claude.ai/admin-settings/members`](https://claude.ai/admin-settings/members), then have them mention Claude in the same DM thread. If the fix worked, the DM gets a reply instead of this message.
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688688## Session start errors
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