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Home Docs Claude Documentation 28 Aug 2026
One change · claude-docs

Troubleshoot Claude Tag setup changed

claude-tag/admins/troubleshooting

Nearest release: v2.1.251, published 5 hours before this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.

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First seen 14 Aug 2026 this site's first read of the page
Recorded edits17to this page, all time

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146146 
147147**How to resolve**
148148 
149Nothing is misconfigured. If an auto-join pattern brought Claude in, review the patterns in the scope's **Advanced** section. If Claude shouldn't be in the channel, remove it with `/remove @Claude`, or [set the scope's Claude Tag version to Off](/docs/claude-tag/admins/restrict-access#quiet-or-remove-claude-tag) so it stops responding there even if it's added again. If you want every join in the audit log attributed to a person, ask members to add Claude with `/invite @Claude` rather than the buttons; Slack records an invite as the inviting member's action.
149Nothing is misconfigured. If an auto-join pattern brought Claude in, review the patterns in the scope's **Advanced** section. If Claude shouldn't be in the channel, remove it with `/remove @Claude`, or [set the scope's Claude Tag version to Off](/docs/claude-tag/admins/restrict-access#quiet-or-remove-claude-tag) so it stops responding there even if it's added again. If you have the [**Enable Claude Tag** switch](/docs/claude-tag/admins/workspaces#turn-claude-tag-on-or-off-on-the-team-plan) instead of per-scope version settings, remove Claude and add a [blocked channel pattern](/docs/claude-tag/admins/restrict-access#block-or-auto-join-channels-by-name) for the channel's name. If you want every join in the audit log attributed to a person, ask members to add Claude with `/invite @Claude` rather than the buttons; Slack records an invite as the inviting member's action.
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151151## Guest and shared channels
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514514 
515515**What it means**
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517This channel's scope has **Claude Tag version** set to **Off**.
517This channel's scope has **Claude Tag version** set to **Off**. If you have the [**Enable Claude Tag** switch](/docs/claude-tag/admins/workspaces#turn-claude-tag-on-or-off-on-the-team-plan) instead of per-scope version settings, the same notice means the switch is off, or the channel's workspace is set to **Off** on its own.
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519519**How to resolve**
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5255253. Expand **Advanced**.
5265264. Set **Claude Tag version** to **New**.
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528If the fix worked, a mention in the channel gets a reply.
528If you have the [**Enable Claude Tag** switch](/docs/claude-tag/admins/workspaces#turn-claude-tag-on-or-off-on-the-team-plan) instead of per-scope version settings, check that the switch is on at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag) → **Claude Tag's access** → **Slack** → **Default Slack** → **Enable Claude Tag**. If the fix worked, a mention in the channel gets a reply.
529529 
530530## Access and connections
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