Troubleshoot Claude Tag setup changedclaude-tag/admins/troubleshooting
Nearest release: v2.1.247, published 6 hours before this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
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610610**What it means**
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612Each scope at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag), on the **Slack** tab under **Claude Tag's access**, has an **Environment** picker (in the scope's **Advanced** section) that pins the Claude Code environment or runner pool that sessions in that scope use. A channel with no pin of its own inherits the nearest pin above it; with nothing pinned anywhere, sessions use the **Organization default**. The picker only lists environments scoped to the organization; an environment created under an individual account doesn't appear, because channel sessions run with no user account attached.
612Sessions run on the environment or runner pool set on the nearest scope above them, or on the organization's default environment when none is set; [Configure the environment for a scope](/docs/claude-tag/admins/customize#configure-the-environment-for-a-scope) covers the picker. The picker only lists environments scoped to the organization; an environment created under an individual account doesn't appear, because channel sessions run with no user account attached.
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614614**How to resolve**
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