Triage requests changedclaude-tag/users/use-cases/triage-requests
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## Hand a request to the team that owns it
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4646Answers draw on what the channel has already settled, meaning its [memory](/docs/claude-tag/users/memory) and its own past threads, and routing gets more accurate as corrections land in channel memory.
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48## Hand a request to the team that owns it
49
50When a request belongs to another team, fork its thread into that team's channel from inside the thread. Claude starts a new thread there with the request as background and leaves a link in the original thread, so the requester can follow the work without being re-asked for details.
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52```text wrap theme={null}
53@Claude !fork #payments-eng take this request: the reporter needs refunds on partial orders, and their screenshots and the duplicate check are in the linked thread.
54```
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56The channel you name must be public, with both you and Claude in it. See [Fork a thread](/docs/claude-tag/users/commands#fork-a-thread) for the other rules.
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4858## Related resources
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5060<CardGroup cols={2}>
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