Organization administration changedgovernment/org-admin/overview
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11# Organization administration
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3> Manage the people, seats, and settings for a single organization within your agency.
3> Manage the people, seats, and settings for a single organization within your agency: users, roles, seat tiers, usage, billing, and Config.
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55> **Who this portal is for:** Organization owners. If you manage multiple organizations across your agency, see the [Tenant administration](https://claude.com/docs/government/tenant-admin/overview.md) guide instead.
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7The organization admin portal is where you manage the people, seats, and settings for a single organization in Claude for Government. It covers the day-to-day work of administering who has access, how much they can use, and how the Claude products behave for your users.
7The organization admin portal is where you manage the people, seats, and settings for a single organization in Claude for Government.
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99<video controls preload="metadata" playsInline src="https://mintcdn.com/claude-ai/gGFKuNSbKYs4JMmK/images/government/videos/admin-05-organization-owners-users-seat-tiers-and-readiness.mp4?fit=max&auto=format&n=gGFKuNSbKYs4JMmK&q=85&s=d235ae566a0056c409a1b59b2a9623e7" aria-label="Video walkthrough: Organization owners: users, seat tiers, and Readiness" />
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1111Video: Organization owners: users, seat tiers, and Readiness (1 min 48 s). Narrated with an AI-generated voice, with on-screen captions.
1212
13> [accordion] Transcript
14>
15> In an organization, a member's role decides what they can manage, and their seat tier decides which models they can use and how much. Readiness shows what still blocks your members.
16>
17> Marcus, a Primary Owner, signs in and lands on the organization admin view.
18>
19> Under Settings, Readiness lists what blocks members. Every required step is done, but one optional item remains, Assign seat tiers to members. Select Open Users.
20>
21> Users lists every member with their role, seat tier, usage against the five-hour and seven-day limits, and last login.
22>
23> Wen is Unassigned. Wen can sign in, but Claude Desktop offers no models. Choose a tier from the Seat tier dropdown. The change applies at once, and the models appear the next time Wen starts Claude Desktop.
24>
25> Roles are User, Owner, and Primary Owner. Keep at least two Primary Owners, so one can always promote a replacement. From Priya's Role dropdown, Marcus chooses Primary Owner.
26>
27> Tiers lists the seat tiers available to your organization. Anthropic-managed tiers are read-only, and your tenant can let you create your own.
28>
29> Model access comes from the seat tier, never from the role. Tenant administrator is separate from these roles. If directory groups set roles or tiers, change the group in your provider, because the group mappings overwrite edits made by hand.
13[Transcript](https://claude.com/docs/government/video-walkthroughs.md#users-seat-tiers-and-readiness-for-organization-owners)
3014
3115## Key concepts
3216
33Before you use the portal, it helps to understand how the pieces fit together.
17In an organization, a member's [role](https://claude.com/docs/government/org-admin/users.md#understanding-roles) decides what they can manage, and their [seat tier](https://claude.com/docs/government/org-admin/seat-tiers.md) decides which models they can use and how much. For how organizations fit into your agency's tenant, see [How your deployment is organized](https://claude.com/docs/government/overview.md#how-your-deployment-is-organized).
3418
35Your agency's deployment is a **tenant**, which is the top-level container that holds one or more **organizations**. An organization is a self-contained group of users with its own seats, settings, and usage. Most administrators work at the organization level, while tenant administrators oversee all of the organizations together and control tenant-wide resources such as single sign-on, directory provisioning, and billing accounts.
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37Every person in an organization holds a **role**, which determines whether they can reach this portal at all, and occupies a **seat** on a **seat tier**, which determines which Claude models they can use and how much they can use them. Seat tiers come in two kinds:
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39* **Anthropic-managed tiers** that are supplied to you as a fixed number of seats.
40* **Self-managed tiers** that your organization defines itself and that draw from the billing account's balance.
41
4219## Who can access it
4320
4421You can reach the organization admin portal if your role in the organization is **Owner** or **Primary Owner**. Users who hold the standard **User** role are redirected to their personal account page instead.
4522
46> **For tenant administrators:** You can also open this portal for any organization in your tenant. When your tenant contains more than one organization, an **Acting as** selector appears at the top of every admin page so you can choose which organization you are currently managing. All the changes you make while acting as an organization apply to that organization, and the audit trail records your own identity as the actor.
23> **For tenant administrators:** You can also open this portal for any organization in your tenant. When the tenant has more than one organization, an organization switcher appears at the top of the admin view so you can choose which one you're managing. All the changes you make while acting as an organization apply to that organization, and the audit trail records your own identity as the actor.
4724
4825## Getting around
4926
50The portal header shows your organization's name, and a navigation bar below it gives you access to each admin page.
27You can reach the [user view](https://claude.com/docs/government/account/overview.md) from the **Switch to user view** link in the page footer. If you are also a tenant administrator, the footer additionally offers **Switch to tenant view**.
5128
52> [!NOTE]
53>
54> If the account your organization draws from crosses a warning threshold, a banner appears just below the navigation on every page of this portal. When your organization manages the account or is the only one using it, the banner tells you the percentage of credits used. When the account is shared with other organizations and yours does not manage it, the banner instead says credits are running low and points you to your tenant administrators. The banner stays in place until more credits are added to the account, and it escalates in color and wording if usage crosses a higher threshold. Every owner sees the banner, including when the Billing tab is hidden, so that you always know when your organization is running low.
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56> **For owners and tenant administrators:** You can reach the user view from the **Switch to user view** link in the page footer. If you are also a tenant administrator, the footer additionally offers **Switch to tenant view**.
57
5829## Pages in this portal
5930
60The navigation groups the pages into three sections.
31* **[Setup wizard](https://claude.com/docs/government/org-admin/setup-wizard.md)**: finish setting up a new organization
32* **[Users](https://claude.com/docs/government/org-admin/users.md)**: find users, change their role or seat tier, and check their usage
33* **[Seats](https://claude.com/docs/government/org-admin/seats.md)**: see how many seats of each tier your organization has and how many are currently in use
34* **[Tiers](https://claude.com/docs/government/org-admin/seat-tiers.md)**: review the Anthropic-managed seat tiers and create your own tiers with custom model access and spend limits
35* **[Group mappings](https://claude.com/docs/government/org-admin/provisioning.md)**: map directory groups to seat tiers and roles so that users added through your directory land in the right place automatically
36* **[Analytics](https://claude.com/docs/government/org-admin/analytics.md)**: review requests, tokens, and top users over time across your organization
37* **[Billing](https://claude.com/docs/government/org-admin/billing.md)**: see the billing account that funds your organization and any spend caps
38* **[Readiness](https://claude.com/docs/government/org-admin/readiness.md)**: see what is blocking users from using Claude and where each item is resolved
39* **[Config](https://claude.com/docs/government/org-admin/configuration.md)**: adjust product settings, such as which products members get, for everyone in your organization
40* **[Compliance API](https://claude.com/docs/government/org-admin/compliance-api.md)**: create and manage read-only API keys that stream your organization's audit events to a SIEM or log management system
6141
62**People**
42The **Billing** and **Group mappings** tabs appear in the navigation only when they apply to your organization, and each of those pages says when.
6343
64| Page | What it's for |
65| - | - |
66| [Users](https://claude.com/docs/government/org-admin/users.md) | Find users, change their role or seat tier, check their usage, and reset their rate limits. |
67| [Seats](https://claude.com/docs/government/org-admin/seats.md) | See how many seats of each tier your organization has and how many are currently in use. |
68| [Tiers](https://claude.com/docs/government/org-admin/seat-tiers.md) | Review the Anthropic-managed seat tiers and create your own tiers with custom model access and spend limits. |
69| [Group mappings](https://claude.com/docs/government/org-admin/provisioning.md) | Map directory groups to seat tiers and roles so that users added through your directory land in the right place automatically. |
70
71**Usage**
72
73| Page | What it's for |
74| - | - |
75| [Analytics](https://claude.com/docs/government/org-admin/analytics.md) | Review requests, tokens, spend, top users, and credit balance over time across your organization. |
76| [Compliance API](https://claude.com/docs/government/org-admin/compliance-api.md) | Create and manage read-only API keys that stream your organization's audit events to a SIEM or log management system. |
77| [Billing](https://claude.com/docs/government/org-admin/billing.md) | See the billing account that funds your organization, its balance and any spend caps, and adjust your seat allocation. |
78
79**Settings**
80
81| Page | What it's for |
82| - | - |
83| [Config](https://claude.com/docs/government/org-admin/configuration.md) | Adjust product settings such as telemetry, the Claude Desktop banner, and product availability for everyone in your organization. |
84| [Readiness](https://claude.com/docs/government/org-admin/readiness.md) | See what is blocking users from using Claude and where each item is resolved. |
85
86> [!WARNING]
87>
88> The **Billing** tab only appears when the billing account is active and your own organization is active on it. If you don't see it, contact your tenant administrators about credits or spend caps.
89
90> [!WARNING]
91>
92> The **Group mappings** tab only appears if automatic directory provisioning has been set up for your tenant. If you don't see it, your tenant administrator has not connected a directory, and users are placed by the tenant's routing rules alone.
93
9444> [!NOTE]
9545>
96> Single sign-on and the SCIM provisioning connection are configured at the tenant level, so they are managed on the [tenant portal's Identity and access page](https://claude.com/docs/government/tenant-admin/identity-and-access.md) rather than here.
46> Single sign-on and the SCIM provisioning connection are configured at the tenant level, so they are managed on the [tenant portal's Identity and access page](https://claude.com/docs/government/tenant-admin/identity-and-access.md) rather than here. The routing rules that place people in your organization are managed there too, by tenant administrators.
9747
9848## How changes take effect
9949
100Most changes you make in this portal take effect immediately. Changing a user's seat tier, updating a spend limit, or resetting a user's rate limits applies to their very next request. Group mapping changes trigger an immediate re-sync so you do not need to wait for a scheduled cycle.
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102Settings on the [Config](https://claude.com/docs/government/org-admin/configuration.md) page that govern the Claude applications themselves, such as the Claude Desktop banner and telemetry, reach each user's application the next time it starts or the user signs in. Claude Desktop also checks for changes about every 10 minutes (about every 30 minutes on Claude Desktop versions earlier than 1.46388.1) while it is running and prompts the user to relaunch when a change needs a restart.
50Most changes you make in this portal take effect immediately. Changing a user's seat tier, updating a spend limit, or resetting a user's rate limits applies to their very next request. For when settings on the **Config** page reach your users' Claude applications, see [When changes take effect](https://claude.com/docs/government/config/overview.md#when-changes-take-effect).
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