Users changedgovernment/org-admin/users
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Upstream edited this page at 5 Nov 2026 18:29 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 5 Nov 2026 18:37 UTC.
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4242* A **User** can use the Claude products but has no admin access.
4343* An **Owner** can access this organization admin portal and perform every action described in this guide except for granting or removing the Primary Owner role.
44* A **Primary Owner** has the same access as an Owner and is additionally protected so that an organization can never be left without one. Only a Primary Owner can promote another user to Primary Owner or demote an existing one.
44* A **Primary Owner** has the same access as an Owner and is additionally protected so that an organization can never be left without one. A Primary Owner can also promote another user to Primary Owner or demote an existing one.
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4646An organization must always have at least one active Primary Owner and may have up to three. Keep at least two so that when one leaves your agency or loses account access, a remaining Primary Owner can promote a replacement and demote the person who left.
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48If your organization no longer has a Primary Owner who can sign in, contact Anthropic to have a new one appointed. A tenant administrator cannot grant the role for you, because opening your organization from the tenant portal gives them Owner access only. Until the new Primary Owner is in place, your Owners and tenant administrators can keep managing users, seats, and settings.
48If your organization no longer has a Primary Owner who can sign in, ask a tenant administrator to promote a replacement, unless your organization manages its own [billing account](https://claude.com/docs/government/org-admin/billing.md). If it does, contact Anthropic instead to have a new Primary Owner appointed. Until then, your Owners and tenant administrators can keep managing users and settings.
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5050## Changing a user's role
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5454The following safeguards apply and the dropdown will refuse the change if any of them would be violated.
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5656* You cannot change your own role. To be promoted or demoted, ask another Owner or Primary Owner to make the change for you.
57* Only a Primary Owner can grant or remove the Primary Owner role. An Owner can freely move people between User and Owner, but any change that crosses into or out of Primary Owner must be made by a Primary Owner.
57* An Owner can freely move people between User and Owner, but can't grant or remove the Primary Owner role. A Primary Owner can grant or remove it. A tenant administrator can too, unless your organization manages its own billing account.
5858* You cannot demote the organization's only active Primary Owner. Promote a second person to Primary Owner first, then demote the original.
5959* You cannot promote a deactivated user to Primary Owner. Reactivate them first.
6060* You cannot add a fourth Primary Owner. Demote one of the existing Primary Owners first if you need to make room.
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