Troubleshoot Claude Tag setup changedclaude-tag/admins/troubleshooting
Nearest release: v2.1.240, published 3 hours before this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
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14 Aug 2026
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from line 149
149149Either fix works:
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151151* Remove the guests from the channel, or move the conversation to a channel with no guests; this changes no settings, so no other channel is affected.
152* Or change **Allow Claude to respond to guests** for the scope covering this channel. **Channel only** restores replies while keeping Claude to the channel's own instructions and access, and an Admin can set it. **Allow** gives guests the full access the scope has and needs an organization owner. The setting is at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag), on the **Slack** tab under **Claude Tag's access**, in the scope's collapsed **Advanced** section. Either value applies to every guest channel that scope covers; to limit it to one channel, set it on the channel's own scope. See [restrict guest channels](/docs/claude-tag/admins/restrict-access#restrict-guest-channels) for what each value exposes.
152* Or change **Allow Claude to respond to guests** for the scope covering this channel; changing it needs an organization owner. **Channel only** restores replies while keeping Claude to the channel's own instructions and access. **Allow** gives guests the full access the scope has. The setting is at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag), on the **Slack** tab under **Claude Tag's access**, in the scope's collapsed **Advanced** section. Either value applies to every guest channel that scope covers; to limit it to one channel, set it on the channel's own scope. See [restrict guest channels](/docs/claude-tag/admins/restrict-access#restrict-guest-channels) for what each value exposes.
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154154Either value restores replies, not workspace search. Claude can't search the workspace from a channel that includes guests, even under **Allow**. Removing the guests restores search as well.
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