Troubleshoot Claude Tag setup changedclaude-tag/admins/troubleshooting
Nearest release: v2.1.240, published 9 hours after this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
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14 Aug 2026
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598598**What it means**
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600Each scope at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag), on the **Slack** tab under **Claude Tag's access**, has an **Environment** picker (in the scope's **Advanced** section) that pins the Claude Code environment or runner pool that sessions in that scope use. With nothing pinned, sessions use the **Organization default**. The picker only lists environments scoped to the organization; an environment created under an individual account doesn't appear, because channel sessions run with no user account attached.
600Each scope at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag), on the **Slack** tab under **Claude Tag's access**, has an **Environment** picker (in the scope's **Advanced** section) that pins the Claude Code environment or runner pool that sessions in that scope use. A channel with no pin of its own inherits the nearest pin above it; with nothing pinned anywhere, sessions use the **Organization default**. The picker only lists environments scoped to the organization; an environment created under an individual account doesn't appear, because channel sessions run with no user account attached.
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602602**How to resolve**
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