Troubleshoot Claude Tag setup changedclaude-tag/admins/troubleshooting
Nearest release: v2.1.239, published 9 hours before this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Recorded here
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Lines−13removed
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136
where the diff opens
First seen
14 Aug 2026
this site's first read of the page
Recorded edits34to this page, all time
The whole hunk
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136136
137137Claude replies in the channel:
138138
139> Claude doesn't respond in channels that include guests. You can remove the guests from this channel (Channel details -> Members -> filter by "guests"), or a claude.ai organization owner can allow it here.
139> Claude doesn't respond in channels that include guests. You can remove the guests from this channel (Channel details -> Members -> filter by "guests"), or a claude.ai organization owner can allow it in Claude Tag settings under Advanced -> "Allow Claude to work in channels with guests".
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141In the message, "here" is a link to the guest setting described below. The role it names is a claude.ai organization owner, not a Slack admin.
141In the message, "Claude Tag settings" is a link to the admin page where the guest setting described below lives. The role it names is a claude.ai organization owner, not a Slack admin.
142142
143143**What it means**
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from line 346
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347347> This workspace isn't set up for Claude Tag yet. A workspace admin can run `@Claude connect`, or set it up here.
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349It ends with a footnote that routes people looking for [the earlier Claude in Slack](/docs/claude-tag/concepts/glossary#the-earlier-claude-in-slack) to that product's own setup guide. The reply varies with the sender: someone who isn't a Slack workspace admin is told to ask their Claude workspace owner to run `@Claude connect`, without the settings link.
349The reply varies with the sender: someone who isn't a Slack workspace admin is told to ask their Claude workspace owner to run `@Claude connect`, without the settings link.
350350
351351**What it means**
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427427> Claude is disabled in this channel. Your admin can re-enable it here.
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429Only the first sentence is fixed. A sender who isn't a Slack workspace admin is told to ask their Claude workspace owner to re-enable it, without the settings link.
429Only the first sentence is fixed. A sender who isn't a Slack workspace admin is told to ask their Claude workspace owner to re-enable it, with a link to the Claude Tag product page instead of admin settings.
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431431**What it means**
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from line 517
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518518Claude replies in the DM:
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520> Your Claude account is connected, but it doesn't have access in this organization — usually this means your admin hasn't assigned you a seat that includes Claude Code. Ask them to add one, then mention me to retry.
520> Your Claude account is connected, but it doesn't have access in this organization yet, usually because it needs a seat that includes Claude Code. A Claude admin can add one in your organization's settings. Once they do, mention me here and I'll pick this back up.
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522522**What it means**
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from line 573
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574574When Claude can name the cause, it posts one of these instead:
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576| Message | Cause |
577| ---------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
578| "Hit the session rate limit — try again in a few seconds." (or "in \~Ns" when Claude knows the wait) | Too many sessions started at once; wait, then mention Claude again |
579| A message naming a specific repository that isn't available or isn't configured | The repository isn't granted for this channel; see [GitHub doesn't work in this channel](#github-doesn%E2%80%99t-work-in-this-channel) |
580| "That environment or repo isn't configured for Claude Code. Check claude.ai/code and try again." | The scope's pinned environment isn't set up; see [Channel sessions use the wrong environment](#channel-sessions-use-the-wrong-environment-or-can%E2%80%99t-find-one) |
581| "Claude is having trouble starting sessions right now. Try again in a minute." | The service that runs sessions is briefly unavailable; retry |
582| "You don't have permission to start a session here." | A permission check refused to start the session; when Claude knows which check failed, the message names it |
576| Message | Cause |
577| -------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
578| "Hit the session rate limit — try again in a few seconds." (or "in about Ns" when Claude knows the wait) | Too many sessions started at once; wait, then mention Claude again |
579| A message naming a specific repository that isn't available or isn't configured | The repository isn't granted for this channel; see [GitHub doesn't work in this channel](#github-doesn%E2%80%99t-work-in-this-channel) |
580| "That environment or repo isn't configured for Claude Code. Check claude.ai/code and try again." | The scope's pinned environment isn't set up; see [Channel sessions use the wrong environment](#channel-sessions-use-the-wrong-environment-or-can%E2%80%99t-find-one) |
581| "Claude is having trouble starting sessions right now. Try again in a minute." | The service that runs sessions is briefly unavailable; retry |
582| "You don't have permission to start a session here." | A permission check refused to start the session; when Claude knows which check failed, the message names it |
583583
584584**What it means**
585585
No line in this hunk matches that.