Sign in through the OS identity broker changedthird-party/claude-desktop/entra-broker
Nearest release: v2.1.296, published 2 hours after upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Upstream edited this page at 9 Oct 2026 14:43 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 9 Oct 2026 15:07 UTC.
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7272If sign-in fails with a message that the OS identity broker is unavailable, the device does not meet the requirements under [Prepare devices](#prepare-devices). On macOS, confirm Company Portal is installed and the Enterprise SSO configuration profile is deployed. On Windows, confirm the device is Entra joined or registered.
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74The broker writes its own diagnostic log outside the app. On Windows, WAM events appear in Event Viewer under **Applications and Services Logs → Microsoft → Windows → AAD → Operational**. On macOS, Company Portal writes to the unified log; view it with `log show --predicate 'subsystem == "com.microsoft.CompanyPortalMac"' --last 1h` in Terminal. The app's own log records when a brokered sign-in was attempted and the error it returned; see [Data storage and residency](/docs/third-party/claude-desktop/data-storage) for the log location.
74The broker writes its own diagnostic log outside the app. On Windows, WAM events appear in Event Viewer under **Applications and Services Logs → Microsoft → Windows → AAD → Operational**. On macOS, Company Portal writes to the unified log; view it with `log show --predicate 'subsystem == "com.microsoft.CompanyPortalMac"' --last 1h` in Terminal. The app's own log records when a brokered sign-in was attempted and the error it returned; see [User identity and local data](/docs/third-party/claude-desktop/data-storage#where-data-lives) for the log location.
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