Troubleshoot Claude Science changedclaude-science/troubleshooting
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## Dictation ### Microphone access is blocked
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11# Troubleshoot Claude Science
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3> Fix errors you see while using Claude Science: being signed out, capacity retries, Agent Failed, environment setup, connectors, and updates.
3> Fix errors you see while using Claude Science: being signed out, capacity retries, Agent Failed, environment setup, connectors, dictation, and updates.
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55This page covers error messages that Claude Science shows while you work. Other problems have their own troubleshooting sections:
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5555### failed to load 5 times in a row — automatic retries are paused
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5757This message appears in **Settings > Connectors** on a Featured connector marked **Failed** (hold the pointer over **Failed**) and on the connector's own page. The connector runs on your computer and failed to start five times in a row, so Claude Science stopped trying. Turn the connector off and on again in **Settings > Connectors**, or restart Claude Science.
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59## Dictation
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61You can dictate a message with the microphone button in the composer instead of typing it. The messages in this section appear on the microphone button when dictation can't start.
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63### Microphone access is blocked
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65The microphone button in the composer shows a slash, and holding the pointer over it shows this message. Allow the microphone in your system's privacy settings. If Claude Science is open in a browser tab, also allow the microphone in the browser's site settings. Then select the microphone button again.
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67For the steps, see the help for [Chrome](https://support.google.com/chrome/answer/2693767), [Safari](https://support.apple.com/guide/safari/customize-settings-per-website-ibrw7f78f7fe/mac), [macOS](https://support.apple.com/guide/mac-help/control-access-to-the-microphone-on-mac-mchla1b1e1fe/mac), and [Windows and Microsoft Edge](https://support.microsoft.com/en-us/windows/privacy/windows-camera-microphone-and-privacy).
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69If holding the pointer over the microphone button shows "No microphone was found." instead, check that a microphone is connected and that your system's privacy settings allow access to it.
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5971## Updates
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