Troubleshoot Claude Tag in channels and DMs changedclaude-tag/users/troubleshooting
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Upstream edited this page at 6 Oct 2026 18:31 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 6 Oct 2026 18:37 UTC.
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### Claude says it needs Claude Opus 5 to use my personal connectors
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5465463. For a custom connector on a Team or Enterprise plan, an Owner adds it to the organization before you can connect it; see [add a connector by URL](/docs/connectors/custom/add-unlisted#add-a-connector-by-url).
5475474. After connecting or reconnecting the connector on claude.ai, send Claude a new top-level direct message. A session loads its connectors when it starts, so your existing DM threads keep the set they started with and don't pick up the change.
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549### Claude says it needs Claude Opus 5 to use my personal connectors
550
551**What you see**
552
553You ask Claude in a channel to do something that needs one of your [personal connectors](/docs/claude-tag/concepts/personal-connectors). Claude replies that it can't, because your Claude organization has turned off Claude Opus 5, which it needs to use your personal connectors in Slack.
554
555**What it means**
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557Tasks that use your personal connectors need Claude Opus 5 turned on for your organization, whichever model your thread runs on. Claude uses Claude Opus 5 for the checks it runs on those tasks. On the Enterprise plan, admins can turn a model off for the whole organization. While Claude Opus 5 is off, Claude declines these tasks and keeps doing other work in the channel.
558
559**How to resolve**
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561Ask your admin to turn Claude Opus 5 back on for your organization, and send them [the admin controls for personal connectors](/docs/claude-tag/concepts/personal-connectors#admin-controls-for-personal-connectors). Once it's on, ask Claude again in the thread. Your thread keeps running on the model it was already using.
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549563### Claude says it has no internet access or can't open a link
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551565**What you see**
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