One read of Claude Documentationclaude-docs-20261006T183705Z
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1-4 of 4claude-tag/admins/customize Changed · +5 / -0 lines
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8686On the Enterprise plan, turning a model off for the whole organization on your **Models** page removes it from the lists in Slack, and Claude declines requests to switch to it. If you turn off the model a scope's **Model** setting names, Claude still starts sessions there on a fallback model that's still on, and declines only when every fallback is off too. The footer of the first reply names the model that served it.
8787
88Claude also relies on these models in Slack even when no scope's **Model** setting names them. On the Enterprise plan, keep them turned on under **Model access** on your [**Models**](https://claude.ai/admin-settings/models) page:
89
90* **Claude Sonnet 5**: in channel sessions and routines, a permission checker reviews each action Claude is about to take, and that checker runs on Claude Sonnet 5. While the model is off, the checker blocks actions it would otherwise allow, such as API calls, unless an [auto mode allow rule](#auto-mode-allow-rules) names them.
91* **Claude Opus 5**: tasks that use a member's [personal connectors](/docs/claude-tag/concepts/personal-connectors#admin-controls-for-personal-connectors) go through checks that run on Claude Opus 5, whichever model the member's thread runs on. While the model is off, Claude declines those tasks.
92
8893### Allow fast mode
8994
9095[Fast mode](/docs/claude-tag/users/models#run-a-thread-in-fast-mode) gives a thread faster output at a higher cost per token. Claude in Slack and Claude Code share one fast mode setting, so turning it on allows fast mode in both. The setting is off by default on the Team and Enterprise plans.
claude-tag/admins/troubleshooting Changed · +18 / -0 lines
### Claude started blocking actions that used to run, such as API calls from routines
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620620Test in a new thread. If the fix worked, the fetch that failed succeeds there.
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622### Claude started blocking actions that used to run, such as API calls from routines
623
624**What you see**
625
626Members report that in channel threads and [routine](/docs/claude-tag/users/proactivity) runs, Claude says a permission check blocked an action, and the blocked actions are ones it carried out before, such as calling an external API.
627
628**What it means**
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630Channel sessions and routines run in [auto mode](https://code.claude.com/docs/en/permission-modes#eliminate-prompts-with-auto-mode), where Claude's permission checker reviews each action and can stop it. The checker runs on Claude Sonnet 5, even when the sessions and routines themselves run on a different model.
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632On the Enterprise plan, an admin can turn a model off for the whole organization, and while Claude Sonnet 5 is off, the checker blocks actions it would otherwise allow. Actions that an [auto mode allow rule](/docs/claude-tag/admins/customize#auto-mode-allow-rules) names still run. For the setting and the models it affects, see [Models your organization allows](/docs/claude-tag/admins/customize#models-your-organization-allows).
633
634**How to resolve**
635
636An Owner or Admin turns Claude Sonnet 5 back on under **Model access** on the [**Models**](https://claude.ai/admin-settings/models) page. If members use [personal connectors](/docs/claude-tag/concepts/personal-connectors#admin-controls-for-personal-connectors) in channels, turn Claude Opus 5 on there too. Sessions and routines keep running on the models you chose for them, and auto mode allow rules you already added can stay.
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638A routine picks up the change on its next run. If the fix worked, the next run of a routine that was blocked completes the API calls the checker was blocking.
639
622640### A connection works in one channel but not another
623641
624642**What you see**
claude-tag/users/troubleshooting Changed · +14 / -0 lines
### Claude says it needs Claude Opus 5 to use my personal connectors
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5465463. For a custom connector on a Team or Enterprise plan, an Owner adds it to the organization before you can connect it; see [add a connector by URL](/docs/connectors/custom/add-unlisted#add-a-connector-by-url).
5475474. After connecting or reconnecting the connector on claude.ai, send Claude a new top-level direct message. A session loads its connectors when it starts, so your existing DM threads keep the set they started with and don't pick up the change.
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549### Claude says it needs Claude Opus 5 to use my personal connectors
550
551**What you see**
552
553You ask Claude in a channel to do something that needs one of your [personal connectors](/docs/claude-tag/concepts/personal-connectors). Claude replies that it can't, because your Claude organization has turned off Claude Opus 5, which it needs to use your personal connectors in Slack.
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555**What it means**
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557Tasks that use your personal connectors need Claude Opus 5 turned on for your organization, whichever model your thread runs on. Claude uses Claude Opus 5 for the checks it runs on those tasks. On the Enterprise plan, admins can turn a model off for the whole organization. While Claude Opus 5 is off, Claude declines these tasks and keeps doing other work in the channel.
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559**How to resolve**
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561Ask your admin to turn Claude Opus 5 back on for your organization, and send them [the admin controls for personal connectors](/docs/claude-tag/concepts/personal-connectors#admin-controls-for-personal-connectors). Once it's on, ask Claude again in the thread. Your thread keeps running on the model it was already using.
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549563### Claude says it has no internet access or can't open a link
550564
551565**What you see**
claude-tag/concepts/personal-connectors Changed · +2 / -0 lines
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9292There is no setting that turns personal connectors in channels off for an organization. To keep a service out of channels entirely, manage the connector itself in your organization's [connector settings](/docs/connectors/getting-started).
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94On the Enterprise plan, keep Claude Opus 5 turned on under **Model access** on your organization's [**Models**](https://claude.ai/admin-settings/models) page, which an Owner or Admin can edit. With Claude Opus 5 turned off for the organization, Claude declines tasks that need a member's personal connectors, whichever model the thread runs on. Claude runs the checks on those tasks on Claude Opus 5, and other channel work continues. For the member's side of this, see [Claude says it needs Claude Opus 5 to use my personal connectors](/docs/claude-tag/users/troubleshooting#claude-says-it-needs-claude-opus-5-to-use-my-personal-connectors).
95
9496### Stop connector use
9597
9698To stop a task that's using your connectors, select **Stop** under the message in the task's thread where Claude says it's going to use your connectors. Only you can see the **Stop** button.