Troubleshoot Claude Tag setup changedclaude-tag/admins/troubleshooting
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Upstream edited this page at 5 Oct 2026 22:32 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 5 Oct 2026 22:37 UTC.
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515515The **Enable Claude Tag in Slack** switch is off in admin settings, or your organization isn't enabled for Claude Tag. The switch that matters is the one in the Claude organization the reply's parenthetical points to.
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517An Owner may find that the switch can't be turned on, and that hovering over it shows "Your organization's policy doesn't allow changing this setting." In that case, a compliance configuration on your Claude organization is blocking Claude Tag, and an Owner can't turn it on, even though the reply says an admin can. [Plan and organization requirements](/docs/claude-tag/admins/healthcare#plan-and-organization-requirements), on the healthcare organizations page, lists the configurations under which Claude Tag isn't available.
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517519**How to resolve**
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521If the switch can't be turned on, start at step 2. When the workspace is already paired to the intended organization, ask your account team about creating a separate Claude organization without that configuration, and connect your Slack workspace to it instead.
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5195231. An Owner turns on the **Enable Claude Tag in Slack** switch at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag). If the switch was the problem, a mention in Slack now gets a normal reply.
5205242. If the message persists, check which Claude organization the workspace is paired to. If your company has more than one (a trial organization alongside the main one, for example), an Owner in the wrong organization can [revoke the pairing](/docs/claude-tag/admins/workspaces#revoke-a-pairing) so you can pair the workspace to the right one.
5215253. If the right organization has the switch on and the message persists, contact your account team to confirm Claude Tag is enabled for it.
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6466501. **Which version answers the channel**: if `@Claude` opens pull requests under the asker's name, the channel is on **Legacy**, and connectors only apply where Claude Tag answers. Switch the scope's **Claude Tag version** setting per [Migrate from the earlier Claude in Slack](/docs/claude-tag/admins/restrict-access#migrate-from-the-earlier-claude-in-slack). You're on the right version when pull requests open under the Claude GitHub App.
6476512. **The repository granted to this channel**: open the channel from the **Channels** tab under **Claude's access** and check that the repository is in its **Claude's access** table, whether added on the channel's page, inherited from its workspace or the **Slack** page, or held by a bundle that applies there. [Grant repository access](/docs/claude-tag/admins/configure-github#grant-repository-access) covers granting it, and [Attach the bundle to a scope](/docs/claude-tag/admins/attach-to-scope) covers how access inherits. Granting makes the repository available to clone, but the code doesn't enter a session until a request names it.
6486523. **A fresh thread**: a new thread picks up every configuration change, so test in one before checking anything further. If the repository is granted, asking Claude to read a file from it works in a new thread.
6494. **The GitHub App installation covers the repository**: if Claude reports a repository isn't available, isn't configured, or returned a 403, check the installation, since the app's repository selection is upstream of the grant in Claude. At [`claude.ai/admin-settings/github`](https://claude.ai/admin-settings/github), the organization that owns the repository should show **Connected** under **Connected GitHub accounts**. If its row shows a **Needs permissions** status instead, the install is waiting on a GitHub organization owner. Click **Review permissions** to approve it on github.com. If you aren't a GitHub organization owner, use **Copy message** under **Not a GitHub account owner?** on that settings page to send the request to someone who is. If the organization isn't listed at all, install the app with **Install on another organization**; [Link your GitHub organization](/docs/claude-tag/admins/configure-github#link-your-github-organization) covers both.
6534. **The GitHub App installation covers the repository**: if Claude reports a repository isn't available, isn't configured, or returned a 403, check the installation, since the app's repository selection is upstream of the grant in Claude. At [`claude.ai/admin-settings/source-control`](https://claude.ai/admin-settings/source-control), the organization that owns the repository should show **Connected** in the **GitHub** section. If its row shows a **Needs permissions** status instead, the install is waiting on a GitHub organization owner. Click **Review permissions** to approve it on github.com. If you aren't a GitHub organization owner, click the **Not the GitHub owner? Send instructions** link on that page. In the dialog that opens, click **Copy message** to copy a request you can send to someone who is. If the organization isn't listed at all, install the app with the **Add organization** button beside the **GitHub** heading (it reads **Connect** until a GitHub account is connected); [Link your GitHub organization](/docs/claude-tag/admins/configure-github#link-your-github-organization) covers both.
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651655For GitHub Enterprise Server repositories, confirm [the GHE host is registered](/docs/claude-tag/admins/configure-github#github-enterprise-server) instead. The github.com App install doesn't cover them.
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