Use Claude Tag in a group DM changedclaude-tag/users/group-dms
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9A group DM is a Slack direct message among several people. On the Team plan, and for some organizations on the Enterprise plan, Claude works in a group DM it has been added to, so a few people can share a task with Claude without creating a channel.
9A group DM is a Slack direct message among several people. Claude works in a group DM it has been added to, so a few people can share a task with Claude without creating a channel.
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11If Claude doesn't work in group DMs for your organization, it answers a top-level `@Claude` mention in a group DM with "Group DMs aren't supported yet. Try a channel or a 1:1 DM instead." That reply has [other causes](/docs/claude-tag/users/troubleshooting#group-dms-aren%E2%80%99t-supported-yet) too.
11If Claude answers your mention with "Group DMs aren't supported yet. Try a channel or a 1:1 DM instead.", see [the causes of that reply](/docs/claude-tag/users/troubleshooting#group-dms-aren%E2%80%99t-supported-yet).
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1313This page is for Slack members. It covers how to add Claude, what Claude can reach, when it replies, how to make it quieter, what differs from a channel, and what to do when Claude doesn't answer. If you administer Claude for your organization, see [the settings that apply to group DMs](/docs/claude-tag/admins/restrict-access#group-dms).
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3535## When Claude replies in a group DM
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37In a group DM, Claude reads the top-level messages, including the ones that don't mention it, unless someone [makes Claude quieter](#make-claude-quieter-in-a-group-dm) there.
37In a group DM, Claude reads the top-level messages, including the ones that don't mention it.
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3939* **You mention `@Claude` at the top level.** Claude replies in a thread under your message.
4040* **You reply in a thread that started with an `@Claude` mention.** Your reply reaches Claude without another mention.
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4747### Quiet Claude in the whole group DM
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49Ask Claude to reply only when someone mentions it. The change applies to everyone in the group DM, and someone in the group DM has to confirm it. To confirm, a person needs a connected Claude account in your organization and can't be a Slack guest.
49Ask Claude to reply only when someone mentions it. The change applies to everyone in the group DM. To select **Confirm** on the card Claude posts, a person needs a connected Claude account in your organization and can't be a Slack guest.
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5151Claude can't make the change in these cases:
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72After the change, Claude stops reading top-level messages that don't mention it. It still answers a mention, and it still reads replies in a thread that started with an `@Claude` mention.
72After the change, Claude still answers a mention, and it still reads replies in a thread that started with an `@Claude` mention.
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7474To have Claude reply without a mention again, mention `@Claude` and ask.
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100100| What you see | Why Claude can't answer | What to do |
101101| :- | :- | :- |
102| "Group DMs aren't supported yet. Try a channel or a 1:1 DM instead." | Claude doesn't work in group DMs for your organization, or one of the other causes applies | See [Group DMs aren't supported yet](/docs/claude-tag/users/troubleshooting#group-dms-aren%E2%80%99t-supported-yet) |
102| "Group DMs aren't supported yet. Try a channel or a 1:1 DM instead." | Who is in the group DM, or how Slack shares it, keeps Claude from answering | See [Group DMs aren't supported yet](/docs/claude-tag/users/troubleshooting#group-dms-aren%E2%80%99t-supported-yet) |
103103| "Your Claude admin has disabled sending direct messages to Claude." | An admin turned off direct messages, which covers group DMs too | Ask in a channel, or ask your admin about turning direct messages on |
104104| "Claude doesn't respond in channels that include guests." | The group DM includes a Slack guest, and your admin's guest setting keeps Claude from replying | Start a group DM without the guest, or ask your admin about the guest setting |
105105| "Claude is disabled in this channel." | An admin turned Claude off for the workspace | Ask your admin about turning Claude on for the workspace |
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