Troubleshoot Claude Tag setup changedclaude-tag/admins/troubleshooting
Nearest release: v2.1.288, published an hour before upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Upstream edited this page at 2 Oct 2026 19:35 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 2 Oct 2026 19:37 UTC.
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476476**What it means**
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478On Enterprise Grid, direct messages follow each user's home workspace, not the workspace you paired. A user homed in a Grid workspace the pairing doesn't cover gets the setup redirect in DMs.
478On Enterprise Grid, one-to-one direct messages follow each user's home workspace, not the workspace you paired. A user homed in a Grid workspace the pairing doesn't cover gets the setup redirect in DMs.
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480480**How to resolve**
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691691**What it means**
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693DMs run on the user's own claude.ai account and need a qualifying seat, which this user doesn't have. A seat that includes Claude Code always qualifies; on the Enterprise plan, a **Standard** or **Usage-Based Chat** seat also qualifies when the user has Cowork. Mentioning `@Claude` in a channel doesn't depend on the sender's seat.
693One-to-one DMs run on the user's own claude.ai account and need a qualifying seat, which this user doesn't have. A seat that includes Claude Code always qualifies; on the Enterprise plan, a **Standard** or **Usage-Based Chat** seat also qualifies when the user has Cowork. Mentioning `@Claude` in a channel doesn't depend on the sender's seat.
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695695**How to resolve**
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No line in this hunk matches that.