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1-4 of 4claude-tag/admins/healthcare Changed · +9 / -1 lines
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99Claude Tag, the Claude app that works in your Slack channels, is not covered by Anthropic's Business Associate Agreement (BAA). A healthcare organization can use it for work that doesn't involve protected health information (PHI) by configuring it so that PHI never enters a channel, direct message, or connected tool that Claude can read.
1010
11If your Claude organization has the HIPAA configuration applied to Claude Code (local mode) and Cowork (local mode), Claude Tag isn't available in that organization. [Plan and organization requirements](#plan-and-organization-requirements) describes the alternative.
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1113This page is for the Claude organization Owner and the compliance lead deciding where Claude works. It describes how to configure Claude Tag so PHI stays out of Claude's reach. It is not legal advice. Review your setup with your legal and compliance teams before you turn Claude on.
1214
1315## What Claude can read in Slack
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2931Limiting Claude to approved channels needs an [Enterprise plan](https://claude.com/pricing), in addition to the [general prerequisites for Claude Tag](/docs/claude-tag/admins/setup-overview). Only the Enterprise plan has a [setting that turns Claude on or off for an individual channel](/docs/claude-tag/admins/workspaces#turn-claude-tag-on-or-off-and-set-the-version-for-a-scope).
3032
31If your Claude organization has Zero Data Retention (ZDR) or customer-managed encryption keys, Claude Tag [isn't available in that organization](/docs/claude-tag/concepts/security-and-data). Ask your account team about creating a separate Claude organization without those policies and connecting your Slack workspace to the separate organization instead.
33Claude Tag [isn't available in a Claude organization](/docs/claude-tag/concepts/security-and-data) that has any of these:
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35* Zero Data Retention (ZDR)
36* Customer-managed encryption keys
37* The HIPAA configuration applied to Claude Code (local mode) and Cowork (local mode)
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39Ask your account team about creating a separate Claude organization without those policies and connecting your Slack workspace to the separate organization instead.
3240
3341## Limit Claude to PHI-free channels
3442
claude-tag/admins/setup-overview Changed · +9 / -6 lines
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1111Go to [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag) and click **Start setup** (**Resume setup** if you started earlier). The setup page walks you through these steps in order.
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13131. [Pair your Slack workspace](#pair-your-slack-workspace): install the Slack app and redeem a pairing code
142. [Buy usage credits](#buy-usage-credits): appears only when your organization pays by card in US dollars and has no credits
153. [Launch Claude Tag](#launch-claude-tag): add Claude to channels and turn Claude Tag on
142. [Connect GitHub](#connect-github): appears only when your organization hasn't installed the Claude GitHub App, and you can skip it
153. [Buy usage credits](#buy-usage-credits): appears only when your organization pays by card in US dollars and has no credits
164. [Launch Claude Tag](#launch-claude-tag): add Claude to channels and turn Claude Tag on
1617
1718If you leave after pairing a workspace, click **Resume setup** to continue from the next step. Your choices on the launch step aren't saved until you click **Launch Claude Tag**.
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2223 | Prerequisite | Why you need it | If you don't have it |
2324 | :- | :- | :- |
2425 | A **Team or Enterprise plan** on claude.ai | Claude Tag is available on Team and Enterprise plans, on Anthropic's first-party service. It isn't available on individual plans (Free, Pro, or Max), or for third-party deployments. | Start a Team or Enterprise plan at [claude.com/pricing](https://claude.com/pricing) |
25 | A Claude organization **without Zero Data Retention (ZDR) or customer-managed encryption (CMEK)** | Claude Tag stores channel memory and session transcripts, which ZDR doesn't permit. A CMEK policy doesn't allow Claude Tag either. | Claude Tag isn't available to organizations with a ZDR or CMEK policy |
26 | A Claude organization **without Zero Data Retention (ZDR), customer-managed encryption (CMEK), or the HIPAA configuration for Claude Code (local mode) and Cowork (local mode)** | Claude Tag stores channel memory and session transcripts, which ZDR doesn't permit. A CMEK policy and the HIPAA configuration don't allow Claude Tag either. | Claude Tag isn't available to organizations with any of these. See [Healthcare organizations](/docs/claude-tag/admins/healthcare#plan-and-organization-requirements) |
2627 | **Routines** enabled for your Claude organization | Until it is, Claude answers every mention and DM with a reply that it's unavailable and does no work. | An admin turns on [**Admin settings > Capabilities > Remote sessions > Routines**](https://claude.ai/admin-settings/capabilities) |
2728 | **Owner** role in the Claude organization you're setting up | Pairing a workspace is an Owner-only write. Roles are per organization, so being an Owner elsewhere doesn't carry over. | Ask an Owner to run setup, or have one promote you at [`claude.ai/admin-settings/members`](https://claude.ai/admin-settings/members) |
2829 | A **Slack workspace admin** | Running `@Claude connect` requires a Slack workspace admin; installing the app usually does too. | If that's someone else, [send them the install request](#if-you-re-not-the-slack-workspace-admin) early (app approval can take time), and plan to be online together when you pair; pairing codes expire 15 minutes after they're issued |
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7273 </Step>
7374
7475 <Step title="Click Pair workspace">
75 The setup page opens [**Buy usage credits**](#buy-usage-credits) when that step applies to your organization, and [**Launch Claude Tag**](#launch-claude-tag) otherwise.
76 The setup page continues to the next step that applies to your organization.
7677 </Step>
7778</Steps>
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9697
9798**Where:** the Claude Tag setup page at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag).
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99Claude's work in channels draws from your organization's usage balance, and this step adds credits to that balance. The setup page shows the step only when your organization is on a Team or self-serve Enterprise plan, pays by card in US dollars, and has no usage credits. Every other organization goes from pairing to [Launch Claude Tag](#launch-claude-tag).
100Claude's work in channels draws from your organization's usage balance, and this step adds credits to that balance. The setup page shows the step only when your organization is on a Team or self-serve Enterprise plan, pays by card in US dollars, and has no usage credits.
100101
101102Enter an amount and click **Buy now** to charge your organization's saved payment method. To continue without buying, click **Skip**, then buy credits at [`claude.ai/admin-settings/usage`](https://claude.ai/admin-settings/usage) before your team starts tagging Claude.
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144145
145146## Give Claude access to your tools
146147
147Setup connects Claude to Slack and to nothing else. After launch, Claude reaches your other tools through personal connectors and through access you give Claude itself.
148After launch, Claude reaches your other tools through personal connectors and through access you give Claude itself.
148149
149150* **Personal connectors**: Claude can use a member's own claude.ai connectors for that member's requests in a channel. You don't connect anything for these. See [Personal connectors in channels](/docs/claude-tag/concepts/personal-connectors) for how members approve that use.
150151* **Access you give Claude**: you connect a tool on the Claude Tag admin page with credentials that belong to Claude rather than to a person. Claude then works in that tool for everyone in the channels you choose, and can use it for [work it starts on its own](/docs/claude-tag/users/proactivity).
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152153### Connect GitHub
154
155When your organization hasn't installed the Claude GitHub App, the setup page offers a **Connect GitHub** step after you pair your workspace. To connect GitHub later, click **Skip** on that step.
153156
154157Connect GitHub if your team will give Claude code work. Claude reaches GitHub through the [Claude GitHub App](/docs/claude-tag/admins/configure-github). Only an owner of your GitHub organization can install it.
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claude-tag/admins/troubleshooting Changed · +1 / -1 lines
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578578**How to resolve**
579579
5805801. In a channel, the message is about the organization the workspace is paired to. Check which Claude organization that is. If your company has more than one, such as a trial organization alongside the main one, the workspace may be paired to the wrong one; an Owner in that organization can [revoke the pairing](/docs/claude-tag/admins/workspaces#revoke-a-pairing) so you can pair the workspace to the right one.
5812. In a DM or on Claude's Home tab, the message is about the organization your own Claude account is connected to. If you also belong to a Claude organization without ZDR, click **Disconnect** on Claude's Home tab, then reconnect with that organization active.
5812. In a DM or on Claude's Home tab, the message is about the organization your own Claude account is connected to. If you also belong to a Claude organization without a restricted compliance configuration, click **Disconnect** on Claude's Home tab, then reconnect with that organization active.
5825823. If the organization in question is the intended one, no setting lifts the restriction; Claude Tag isn't available to organizations under it. Contact your account team with questions about your organization's compliance configuration.
583583
584584### Claude is disabled in this channel
claude-tag/concepts/security-and-data Changed · +1 / -1 lines
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3535* **Persists:** The thread, its visible work, and anything pushed to a branch, opened as a pull request, or posted into Slack.
3636* **Does not persist:** Files that existed only inside the sandbox. To keep generated files, ask Claude to push them to a branch or post them in the thread.
3737
38Claude Tag retains channel memory and session transcripts. Because of that retention, Claude Tag isn't available to organizations with Zero Data Retention (ZDR) enabled. Claude Tag also isn't available to organizations with a customer-managed encryption (CMEK) policy.
38Claude Tag retains channel memory and session transcripts. Because of that retention, Claude Tag isn't available to organizations with Zero Data Retention (ZDR) enabled. Claude Tag also isn't available to organizations with a customer-managed encryption (CMEK) policy, or to organizations that have the [HIPAA configuration applied to Claude Code (local mode) and Cowork (local mode)](/docs/claude-tag/admins/healthcare#plan-and-organization-requirements).
3939
4040### Credential storage
4141