What this read moved
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361361## Nothing responds
362362
363Most of the silence problems in this section span a whole workspace or channel and come down to configuration. When a single thread goes quiet and Claude answers everywhere else, the cause is a stuck session rather than a setting; see [Claude went silent in one thread, but responds elsewhere](#claude-went-silent-in-one-thread-but-responds-elsewhere).
363Most of the silence problems in this section span a whole workspace or channel and come down to configuration. If Claude stays silent in one thread but answers everywhere else, a setting isn't the cause. Either Claude's session for that thread is stuck, or the thread is muted. See [Claude went silent in one thread, but responds elsewhere](#claude-went-silent-in-one-thread-but-responds-elsewhere).
364364
365365### Claude went silent in one thread, but responds elsewhere
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371371**What it means**
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373The session behind that thread is stuck: it hasn't replied and hasn't posted an error. Because Claude responds everywhere else, the problem is confined to that one session, and none of the configuration fixes in the entries below apply.
373First check the thread for a notice from Claude that begins `:mute: Claude is muted in this thread`. If that notice is there, the thread is muted and the session isn't stuck. A 👎 reaction on one of Claude's replies mutes the thread and posts that notice. If Claude's session for the thread was partway through a reply, the reaction also stops that reply.
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375To bring Claude back to a muted thread, send `@Claude !unmute` in the thread or @-mention Claude there, as [Thumbs-down reactions and muting](/docs/claude-tag/users/commands#thumbs-down-reactions-and-muting) describes.
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377Without that notice, the session behind that thread is stuck: it hasn't replied and hasn't posted an error. Because Claude responds everywhere else, the problem is confined to that one session, and none of the configuration fixes in the entries below apply.
374378
375379**How to resolve**
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### Thumbs-down reactions and muting
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7070You need the same access to mute or unmute a thread that you'd need to message Claude there.
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72### Thumbs-down reactions and muting
73
74When someone reacts 👎 to one of Claude's replies in a thread, Claude mutes that thread and stops posting there. If Claude's [working session](/docs/claude-tag/concepts/how-it-works) in that thread is partway through writing another reply, Claude abandons that unfinished reply. Claude then posts this notice in the thread:
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76```text wrap theme={null}
77:mute: Claude is muted in this thread and won't post here again. `@Claude !unmute` (or any @-mention) brings it back; `@Claude !mute` mutes it again anytime.
78```
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80To bring Claude back, send `@Claude !unmute` in the thread, or @-mention Claude there with your next request.
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82A 👎 reaction doesn't tell Claude what was wrong with the answer. To get a corrected answer, @-mention Claude in the thread and say what was wrong. The mention also unmutes the thread.
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7284## Send feedback
7385
7486```text wrap theme={null}
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7979@Claude only respond when I @-mention you
8080```
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82Claude stops following that thread, and the rest of the channel is unaffected. This is the fix when one busy thread is the noise. The [`!mute` command](/docs/claude-tag/users/commands#mute-or-unmute-a-thread) goes further and silences the thread entirely; any direct `@Claude` mention turns it back on.
82Claude stops following that thread, and the rest of the channel is unaffected. This is the fix when one busy thread is the noise. The [`!mute` command](/docs/claude-tag/users/commands#mute-or-unmute-a-thread) goes further and silences the thread entirely; any direct `@Claude` mention turns it back on. A 👎 reaction on one of Claude's replies also mutes the thread, as [Thumbs-down reactions and muting](/docs/claude-tag/users/commands#thumbs-down-reactions-and-muting) describes.
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8484### Quiet the whole channel
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