overview

about-claude/use-case-guides/overview First recorded · 25 lines, first recorded

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---
title: Guides to common use cases
url: https://platform.claude.com/docs/en/about-claude/use-case-guides/overview
description: "Explore production guides for building common Claude use cases: ticket routing, customer support agents, content moderation, and legal summarization."
---

Claude is designed to excel in a variety of tasks. Explore these in-depth production guides to learn how to build common use cases with Claude.

<CardGroup cols={2}>
  <Card title="Ticket routing" icon="headset" href="https://platform.claude.com/docs/en/about-claude/use-case-guides/ticket-routing">
    Best practices for using Claude to classify and route customer support tickets at scale.
  </Card>

  <Card title="Customer support agent" icon="robot" href="https://platform.claude.com/docs/en/about-claude/use-case-guides/customer-support-chat">
    Build intelligent, context-aware chatbots with Claude to enhance customer support interactions.
  </Card>

  <Card title="Content moderation" icon="verified" href="https://platform.claude.com/docs/en/about-claude/use-case-guides/content-moderation">
    Techniques and best practices for using Claude to perform content filtering and general content moderation.
  </Card>

  <Card title="Legal summarization" icon="book" href="https://platform.claude.com/docs/en/about-claude/use-case-guides/legal-summarization">
    Summarize legal documents using Claude to extract key information and expedite research.
  </Card>
</CardGroup>