What probably matters to youSection of the release
Unclear What ui.view does, and whether plugins can call it, is not stated.
What
Plugins (add-ons, including hooks modules) can call a list of capabilities. A new one, ui.view, sits next to ui.scroll and ui.focus:
ui.view switches the main view to an agent's transcript.
It works only for events a person started, and returns reasons when it refuses.
Separately, a plugin interface call is now refused if the provider or caller was judged under a policy that has since changed, and stays off until judged under the one in force.
Plugin authors can move what you see to a particular agent's transcript. Plugins approved under an older policy stop working until they are checked against the current one.