Troubleshoot Claude Tag in channels and DMs changedclaude-tag/users/troubleshooting
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### Claude replies in a channel without an @-mention ### I want Claude to remove a message it posted
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30302. **Is Claude in this channel?** Type `/invite @Claude` in the channel's message box, not in a thread reply. Slack rejects `/invite` inside threads ("/invite is not supported in threads. Sorry!"). **Works**: Slack posts "Claude was added to #channel" (or "is already in this channel"). Mention it again. **Fails**: Slack says you can't add apps to this channel (a Slack Connect or guest-restricted channel); try an internal channel instead. If Slack says "You don't have permission to invite people to this channel", the channel or workspace limits who can add people. In Slack, open **Channel details** → **Agents & apps** (called **Integrations** in some Slack versions), select **Add**, and pick **Claude**. Or ask someone who can add people to the channel to add Claude.
31313. **Is Claude Tag turned on for this channel?** Mention it again now that it's invited. **Works**: it reacts and replies. **Fails**: it replies "Claude is disabled in this channel" (Claude Tag is turned off for the channel, its workspace, or the organization), or it replies but behaves like the earlier Claude in Slack, with no channel memory and pull requests opening under your name rather than Claude's (the channel is set to **Legacy**). Either way this needs your admin (send them [Migrate from the earlier Claude in Slack](/docs/claude-tag/admins/restrict-access#migrate-from-the-earlier-claude-in-slack)).
3232
33If `@Claude` still gets no reaction and no reply after all three, send your admin [the admin entries for a silent workspace](/docs/claude-tag/admins/troubleshooting#nothing-responds). If the silence covers every channel across an Enterprise Grid, the fix needs a Slack organization admin rather than your Claude admin, so send the link to them.
33If `@Claude` still gets no reaction and no reply after all three, send the [admin entries for a silent workspace](/docs/claude-tag/admins/troubleshooting#nothing-responds) to an admin. For silence in one channel, send them to your Claude admin. For silence across a whole workspace or a whole Enterprise Grid, send them to whoever administers Slack for you, because the fix usually needs a Slack admin.
3434
3535### Claude replies to me but not to a teammate
3636
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196196
197197Reply in the thread with an instruction such as "only respond when I @-mention you"; Claude follows that instruction for the rest of the thread.
198198
199### Claude replies in a channel without an @-mention
200
201**What you see**
202
203Someone posts a top-level message in the channel without mentioning Claude, and Claude replies to it in a thread.
204
205**What it means**
206
207The channel's [**Respond automatically**](/docs/claude-tag/users/when-claude-responds#turn-automatic-replies-on-or-off) setting is on. The setting is on by default.
208
209In a channel where someone has [told Claude which kinds of untagged messages to answer](/docs/claude-tag/users/when-claude-responds#what-claude-does-with-a-channel-message), it answers those kinds as well.
210
211**How to resolve**
212
213Turn the **Respond automatically** setting off in the channel where the replies are appearing.
214
215Post `@Claude only respond in this channel when someone @-mentions you` at the channel's top level, not in a thread. Claude confirms the change, which applies to the whole channel rather than to you alone.
216
217If Claude doesn't confirm the change, turn the setting off on the channel's Configure page:
218
2191. Open the **Configure** link in the footer of any Claude reply in the channel.
2202. Turn off the **Respond automatically** toggle.
2213. Click **Save**.
222
223If the Configure page says an admin has locked the channel's settings, ask an admin to [turn automatic replies off](/docs/claude-tag/users/when-claude-responds#turn-automatic-replies-on-or-off) for the channel.
224
225The **Respond automatically** setting doesn't quiet a thread Claude has already posted in. To quiet one of those threads, reply in it with an instruction such as "only respond when I @-mention you".
226
199227### I want to take back something I sent
200228
201229**What you see**
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210238
211239Say so in a new reply ("ignore that, do X instead"), or start a fresh thread for a clean session.
212240
241### I want Claude to remove a message it posted
242
243**What you see**
244
245Claude posted a message in a conversation you're in, and you want it removed.
246
247**What it means**
248
249Claude can delete only messages that the conversation's current [session](/docs/claude-tag/concepts/glossary#session) posted, so it can't delete your messages, anyone else's, or a message it posted before that session started.
250
251**How to resolve**
252
253Ask in the thread where Claude posted the message ("`@Claude` delete that reply"). Claude deletes a message only when someone in the conversation explicitly asks it to.
254
255Deleting a message this way has the following effects:
256
257* The deletion is permanent.
258* When the deleted message started a thread that has replies, Slack keeps the replies.
259* Deleting the message from Slack doesn't remove it from the session's transcript. See [What Anthropic stores](/docs/claude-tag/concepts/data-lifecycle#what-anthropic-stores).
260
213261### This conversation is too long for me to process
214262
215263**What you see**
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527575
528576**What you see**
529577
530Claude posts in the thread:
578Claude posts one of these messages in the thread.
531579
580**Claude Tag spend limit**
581
532582> You've reached a Claude Tag spend limit. A Claude.ai organization owner can raise it in Claude.ai admin settings. Once the limit is raised, mention me to retry.
533583
534You may also see a heads-up before you hit the limit. It starts "Heads up — your organization has used *N%* of its monthly Claude Tag spend limit." for the organization limit, or "Heads up — this channel has used *N%* of its monthly Claude Tag spend limit." for a channel limit.
584Before you hit the limit, Claude can post a heads-up that starts "Heads up — your organization has used *N%* of its monthly Claude Tag spend limit." for the organization limit, or "Heads up — this channel has used *N%* of its monthly Claude Tag spend limit." for a channel limit.
535585
586**Your individual extra usage limit**
587
588In a DM, usage is billed to your seat. When your own extra usage limit is the cap, Claude posts:
589
590> You've reached your individual extra usage limit, so I couldn't finish this turn. A Claude.ai organization owner can raise your limit in Claude.ai admin settings (Usage), or it resets when your next usage period starts. Once either happens, mention me to retry.
591
592**Organization extra usage limit**
593
594In a DM or a channel, when your organization's extra usage limit is the cap rather than a Claude Tag spend limit, Claude posts:
595
596> Your organization has reached its extra usage spend limit, so I couldn't finish this turn. A Claude.ai organization owner can raise it in Claude.ai admin settings (Usage), or it resets when the next usage period starts. Once either happens, mention me to retry.
597
536598**What it means**
537599
538Usage hit a cap an admin set, either for the whole organization or for this channel. A rate limit looks similar but is a different problem, and raising the spend limit doesn't clear it. If your message says "Hit the session rate limit — try again in a few seconds." (or "in about Ns" when Claude knows the wait), too many sessions started at once. Wait a moment, then mention Claude again.
600Usage hit a cap. For the **Claude Tag spend limit** message, the cap is a spend limit an admin set, either for the whole organization or [for this channel](/docs/claude-tag/admins/restrict-access#set-spend-limits), and the message reads the same for both.
539601
602A rate limit looks similar but is a different problem, and raising the spend limit doesn't clear it. If your message instead says "That message didn't get through to Claude." or begins "Rate-limited delivering that message", requests arrived faster than Claude accepts them at that moment. Wait a few seconds, then send your message again.
603
540604**How to resolve**
541605
542Ask your admin to raise the limit; they do so at [`claude.ai/admin-settings/usage/claude-tag`](https://claude.ai/admin-settings/usage/claude-tag). Your admin here is whoever manages your organization's Claude account at claude.ai, not necessarily your Slack administrator. Once the limit is raised, mention Claude in the same thread to retry.
606* For the **Claude Tag spend limit** message, ask your admin to raise the limit; they do so at [`claude.ai/admin-settings/usage/claude-tag`](https://claude.ai/admin-settings/usage/claude-tag). Your admin here is whoever manages your organization's Claude account at claude.ai, not necessarily your Slack administrator.
607* For the **Your individual extra usage limit** and **Organization extra usage limit** messages, ask a claude.ai organization owner to raise the limit in the claude.ai admin settings under **Usage**, or wait for it to reset when the next usage period starts.
543608
609Once the limit is raised or the period resets, mention Claude in the same thread to retry.
610
544611## DMs aren't working
545612
546613DMs run on your own Claude account rather than the organization's agent. They need a seat that includes Claude Code, and they use your personal connectors rather than the channel connections. If channels work but DMs don't, first check that your Claude account is connected; DM `@Claude` and it prompts you to connect if it isn't.
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616683
617684## Related resources
618685
686* [Control when Claude Tag responds](/docs/claude-tag/users/when-claude-responds): what makes Claude reply without an @-mention, and the controls that turn those replies off
619687* [How Claude Tag works](/docs/claude-tag/concepts/how-it-works): why behavior differs by channel and thread
620688* [Give feedback](https://support.claude.com): report a bug from the thread where it happened
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