Troubleshoot Claude Tag in channels and DMs changedclaude-tag/users/troubleshooting
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Upstream edited this page at 26 Sep 2026 00:17 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 26 Sep 2026 00:37 UTC.
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481481**What it means**
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483Where you message Claude determines which connectors apply. A channel session uses the connections an admin attached to it. With [personal connectors in channels](/docs/claude-tag/concepts/personal-connectors), Claude can also use your personal connectors there for your own tasks, after you allow it. A DM runs on your own claude.ai account and uses that account's connectors.
483Where you message Claude determines which connectors apply. A channel session uses the connections an admin attached to it. Claude can also [use your personal connectors there](/docs/claude-tag/concepts/personal-connectors) for your own tasks, after you allow it. A DM runs on your own claude.ai account and uses that account's connectors.
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485485You set up and authenticate connectors on claude.ai under **Customize > Connectors**; Slack has no connector settings of its own. The [settings map](/docs/claude-tag/concepts/settings-map) covers every settings surface.
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