Troubleshoot installation and login changedtroubleshoot-install
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Upstream edited this page at 25 Sep 2026 23:04 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 25 Sep 2026 23:07 UTC.
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### Claude Code access has not been granted for this account
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3939| `App unavailable in region` | Claude Code is not available in your country. See [supported countries](https://www.anthropic.com/supported-countries). |
4040| `unable to get local issuer certificate` | [Configure corporate CA certificates](#tls-or-ssl-connection-errors) |
4141| `OAuth error` or `403 Forbidden` | [Fix authentication](#login-and-authentication) |
42| `Claude Code access has not been granted for this account` | [Get a role that includes Claude Code](#claude-code-access-has-not-been-granted-for-this-account) |
4243| `Unable to connect to Anthropic services` during setup | See [Unable to connect to Anthropic services](/docs/en/errors#unable-to-connect-to-anthropic-services) in the Error reference |
4344| `Could not load the default credentials` or `Could not load credentials from any providers` | [Amazon Bedrock, Google Cloud's Agent Platform, or Microsoft Foundry credentials](#bedrock-agent-platform-or-foundry-credentials-not-loading) |
4445| `ChainedTokenCredential authentication failed` or `CredentialUnavailableError` | [Amazon Bedrock, Google Cloud's Agent Platform, or Microsoft Foundry credentials](#bedrock-agent-platform-or-foundry-credentials-not-loading) |
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926927* **Claude Pro/Max users**: verify your subscription is active at [claude.ai/settings](https://claude.ai/settings)
927928* **Anthropic Console users**: confirm your account has the "Claude Code" or "Developer" role. Admins assign this in the Anthropic Console under Settings → Members.
928929* **Behind a proxy**: corporate proxies can interfere with API requests. See [network configuration](/docs/en/network-config) for proxy setup.
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931### Claude Code access has not been granted for this account
932
933If the sign-in page shows `Authorization failed` with the message `Claude Code access has not been granted for this account. Contact your administrator.` after you log in from Claude Code, your Claude Enterprise organization has set your role to Custom and none of the [custom roles](https://support.claude.com/en/articles/13930452) assigned to your groups grants Claude Code. On the Custom role, you get access only from those custom roles, so nothing you change in Claude Code resolves this error.
934
935To get access:
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9371. Ask an Owner of your Claude organization to assign a custom role that grants Claude Code access to one of your groups, or to change your role from Custom to a standard role such as User. Owners manage roles in the organization's [role settings](https://claude.ai/admin-settings/roles).
9382. After the Owner makes the change, run `claude` and log in again.
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930940### This organization has been disabled with an active subscription
931941
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