How Claude Tag works changedclaude-tag/concepts/how-it-works
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143143* **Agent identity**: in channels, Claude acts under its own service accounts that an admin provisions, not as the person who asked. What it can reach is set per channel, so everyone in a channel works with the same access. See [How agent identity works](/docs/claude-tag/concepts/agent-identity).
144144* **Scheduling and long-running work**: a task can run on a schedule, follow a pull request and act when it changes, or keep going across many turns in one thread. The same channel access applies whether a person or a schedule started it. See [Set up routines](/docs/claude-tag/users/proactivity).
145* **Memory**: what Claude learns in public channels is saved as workspace memory that any channel can use; private channels keep their own. See [What Claude remembers](/docs/claude-tag/users/memory).
145* **Memory**: Claude keeps notes for each channel, and the workspace notes it saves from public channels are read in every channel in the workspace. See [What Claude remembers](/docs/claude-tag/users/memory).
146146
147147## Lifecycle of a request
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206206* **Ask what Claude can reach.** In any channel, `@Claude what can you access from this channel?` lists its current reach.
207207* **If Claude cannot reach something, the channel was not granted access.** Another channel may have the access, and an organization Owner can add it. [How agent identity works](/docs/claude-tag/concepts/agent-identity) covers the model.
208* **Personal connectors are separate from channel connections.** A connection an admin attaches to a channel is separate from a connector on your personal claude.ai account. Your own connectors work in your DMs. In organizations where [personal connectors in channels](/docs/claude-tag/concepts/personal-connectors) is available, Claude can also use them in a channel for your own tasks, after you allow it.
208* **Personal connectors are separate from channel connections.** A connection an admin attaches to a channel is separate from a connector on your personal claude.ai account. Your own connectors work in your DMs. With [personal connectors in channels](/docs/claude-tag/concepts/personal-connectors), Claude can also use them in a channel for your own tasks, after you allow it.
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210210### One-off and scheduled tasks
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254254Memory follows places the same way access does, and it accumulates for the team rather than for any individual.
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256Memory from public channels is shared across the workspace, so a decision recorded while working in #launch-week is available when someone asks in #gtm-west. When Claude cites something from a channel you have never used it in, it is reading workspace memory shared from that channel, not a profile of you.
256Each channel, public or private, has its own notes, which Claude reads while working in that channel. From a public channel Claude can also save workspace notes, such as organization-wide conventions, and it reads those in every channel in the workspace.
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258Private channels read workspace memory while working, and what they save is written to that channel's own store rather than the workspace store.
258A private channel reads the workspace notes but can't add to them. Everything Claude saves there goes to that channel's own notes.
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260260To see what it holds, ask `@Claude what do you remember about this channel?`. Anyone in the channel can correct or remove entries. [What Claude Tag remembers](/docs/claude-tag/users/memory) covers reading, correcting, and adding to memory.
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262The whole model so far fits in one picture, with access set at the scope, memory shared from public channels, work in progress per thread, and DMs outside all of it.
262The whole model so far fits in one picture, with access set at the scope, memory kept per channel, work in progress per thread, and DMs outside all of it.
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264<img className="block dark:hidden" src="https://mintcdn.com/claude-ai/5JFKyLlO7sHMMf5J/images/claude-tag/diagrams/three-levels.svg?fit=max&auto=format&n=5JFKyLlO7sHMMf5J&q=85&s=511231c5561da4ade26f91cd395488fa" alt="Diagram showing three nested levels. A scope container holds two channels, #platform-eng and #gtm-west, and each channel holds its own threads, like 'fix checkout latency' or 'pull deal state'. The private channel is marked with a lock. Callouts mark what lives at each level (identity and access at the scope; memory, shared from public channels across the workspace while private channels keep their own; and work in progress at the thread). A DM with Claude sits below, outside every scope, and runs on your own account." width="1000" height="648" data-path="images/claude-tag/diagrams/three-levels.svg" />
264<img className="block dark:hidden" src="https://mintcdn.com/claude-ai/ZNX07pWnPReWiLwB/images/claude-tag/diagrams/three-levels.svg?fit=max&auto=format&n=ZNX07pWnPReWiLwB&q=85&s=78dfe70e5cf12007485d19baf47b803b" alt="Diagram showing three nested levels. A scope container holds two channels, #platform-eng and #gtm-west, and each channel holds its own threads, like 'fix checkout latency' or 'pull deal state'. The private channel is marked with a lock. Callouts mark what lives at each level (identity and access at the scope, memory at the channel plus workspace notes shared from public channels, and work in progress at the thread). A DM with Claude sits below, outside every scope, and runs on your own account." width="1000" height="648" data-path="images/claude-tag/diagrams/three-levels.svg" />
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266<img className="hidden dark:block" src="https://mintcdn.com/claude-ai/5JFKyLlO7sHMMf5J/images/claude-tag/diagrams/three-levels-dark.svg?fit=max&auto=format&n=5JFKyLlO7sHMMf5J&q=85&s=e593920bd85a97c285a56f7b9d3e5019" alt="Diagram showing three nested levels. A scope container holds two channels, #platform-eng and #gtm-west, and each channel holds its own threads, like 'fix checkout latency' or 'pull deal state'. The private channel is marked with a lock. Callouts mark what lives at each level (identity and access at the scope; memory, shared from public channels across the workspace while private channels keep their own; and work in progress at the thread). A DM with Claude sits below, outside every scope, and runs on your own account." width="1000" height="648" data-path="images/claude-tag/diagrams/three-levels-dark.svg" />
266<img className="hidden dark:block" src="https://mintcdn.com/claude-ai/ZNX07pWnPReWiLwB/images/claude-tag/diagrams/three-levels-dark.svg?fit=max&auto=format&n=ZNX07pWnPReWiLwB&q=85&s=9b28d67feff32743e5cc2094e8fc3ec9" alt="Diagram showing three nested levels. A scope container holds two channels, #platform-eng and #gtm-west, and each channel holds its own threads, like 'fix checkout latency' or 'pull deal state'. The private channel is marked with a lock. Callouts mark what lives at each level (identity and access at the scope, memory at the channel plus workspace notes shared from public channels, and work in progress at the thread). A DM with Claude sits below, outside every scope, and runs on your own account." width="1000" height="648" data-path="images/claude-tag/diagrams/three-levels-dark.svg" />
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268268DMs are outside this picture; they run on your own account, as covered in [Team channels and personal DMs](#team-channels-and-personal-dms) above. Owners can disable DMs organization-wide; see [Allow or disable direct messages](/docs/claude-tag/admins/restrict-access#allow-or-disable-direct-messages).
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