Troubleshoot Claude Tag in channels and DMs changedclaude-tag/users/troubleshooting
Nearest release: v2.1.283, published under an hour after upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Upstream edited this page at 25 Sep 2026 18:00 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 25 Sep 2026 18:07 UTC.
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4934931. Check that your Claude account is connected. DM `@Claude` and it prompts you to connect if it isn't.
4944942. Check that the connector shows as connected under **Customize > Connectors** on claude.ai.
4953. For a custom connector on a Team or Enterprise plan, an Owner adds it to the organization before you can connect it; see [third party connectors with remote MCP](/docs/connectors/custom/remote-mcp).
4953. For a custom connector on a Team or Enterprise plan, an Owner adds it to the organization before you can connect it; see [add a connector by URL](/docs/connectors/custom/add-unlisted#add-a-connector-by-url).
4964964. After connecting or reconnecting the connector on claude.ai, send Claude a new top-level direct message. A session loads its connectors when it starts, so your existing DM threads keep the set they started with and don't pick up the change.
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498498### Claude says it has no internet access or can't open a link
No line in this hunk matches that.