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186186This entry applies to workspaces using [Claude Tag](https://claude.com/docs/claude-tag/overview), where Claude works in channels as your organization's shared identity, not as any member's account. If you created the channel's cloud environment at [claude.ai/code](https://claude.ai/code), it belongs to your personal account, and Claude can't start channel sessions in a personal environment. Claude Code fails the session immediately, and retrying doesn't help.
187187
188If you're an Owner, recreate the environment as an [organization-shared environment](/docs/en/cloud-environments#organization-shared-environments) from the **Cloud environments** page in [admin settings](https://claude.ai/admin-settings). You can apply it in two ways:
188If you're an Owner and the environment is your own, [share it with the organization](/docs/en/cloud-environments#organization-shared-environments) from the environment selector. Otherwise, an Owner recreates it as an organization-shared environment from the **Cloud environments** page in [admin settings](https://claude.ai/admin-settings).
189
190You can apply it in two ways:
189191
190192* Set it as the organization default at [claude.ai/admin-settings/claude-code](https://claude.ai/admin-settings/claude-code).
191193* [Set it on the channel](https://claude.com/docs/claude-tag/admins/troubleshooting#channel-sessions-use-the-wrong-environment-or-can%E2%80%99t-find-one) in the Claude Tag admin settings.