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8888* The Windows app reports that it couldn't set up the app window engine: the first launch downloads that engine from `downloads.claude.ai`, and this usually means the app couldn't reach it. Check the internet connection, and on a corporate network ask IT to allow that domain (see [Network requirements](/docs/claude-science/network-requirements)).
8989* Linux refuses to start: a sandbox dependency is missing (install bubblewrap and socat as shown in the Install section), too old, or blocked. Check your bubblewrap version with `bwrap --version`, then match the error message to its fix in the [Linux troubleshooting table](/docs/claude-science/run-on-remote-linux-server#troubleshooting).
9090* Projects from another computer don't appear: by design, Claude Science keeps your work on the computer where it's installed, so each computer starts with its own projects. Your earlier projects are still on the other computer. See [Use Claude Science on more than one computer](/docs/claude-science/multiple-computers).
91* Projects you created under another sign-in on this computer don't appear automatically, for example, after you move from a personal plan to your organization's Team plan: your earlier projects are still in that sign-in's folder. Select the **Review** button on the banner at the top of the home screen, or select **Review** next to **Import work on this computer** under **Settings** > **General** > **Account**, to access them. On Team and Enterprise plans, if there's no banner and the setting is grayed out, your admin controls it. See [Access work from another sign-in on your computer](/docs/claude-science/multiple-computers#access-work-from-another-sign-in-on-your-computer).
91* Projects you created under another sign-in on this computer don't appear automatically, for example, after you move from a personal plan to your organization's Team plan: your earlier projects are still in that sign-in's folder. Select the **Review** button on the banner at the top of the home screen, or select **Review** next to **Access previously saved Claude Science work on this computer** under **Settings** > **General** > **Account**, to access them. On Team and Enterprise plans, if there's no banner and the setting is grayed out, your admin controls it. See [Access work from another sign-in on your computer](/docs/claude-science/multiple-computers#access-work-from-another-sign-in-on-your-computer).
9292* Sign-in stops at claude.ai: your account is on the Free plan (upgrade required), the redirect couldn't return (use Paste a code), or your Team or Enterprise organization hasn't [enabled Claude Science](/docs/claude-science/enable-claude-science) yet.
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