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237237| What you see | Likely cause | What to do |
238238| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
239| Only the claude.ai sign-in screen; no organization option | The configuration never reached the app: the profile was not delivered, a key name is misspelled, the value is in the wrong location or registry type, or the app was not relaunched after the change | Verify delivery in your management console, generate a diagnostic report and check its Configuration section, then fully quit and reopen the app |
239| Only the claude.ai sign-in screen; no organization option | The configuration never reached the app: the profile was not delivered, a key name is misspelled, the value is in the wrong location or registry type, or the app was not relaunched after the change. A profile that sets any `otlp*` telemetry key but no `bootstrapUrl` also produces this screen, even on a device that was set up in the app's configuration window | Verify delivery in your management console, generate a diagnostic report and check its Configuration section, then fully quit and reopen the app. If the profile sets telemetry keys but no `bootstrapUrl`, add `bootstrapUrl` to the profile or remove the profile, then fully quit and reopen the app |
240240| Sign-in times out, or the browser says the code expired | The app stops waiting after about five minutes | Cancel and start sign-in again; a fresh code is issued |
241241| Sign-in fails as soon as the user chooses **Sign in with your organization**, and the error on the sign-in screen or in `main.log` says that an address "must be same-origin" as the configured host | `bootstrapUrl` points at an alias that your agency operates, such as a DNS record or reverse proxy under your own domain, rather than the host provided to your agency | Use the host provided to your agency in `bootstrapUrl`, exactly as provided, redeploy the profile, then fully quit and reopen the app |
242242| The diagnostic report or `main.log` shows "Managed configuration is invalid; local settings are disabled until it is fixed" | The app detected a managed profile but could not read any of its values | Correct the profile and redeploy; the report's Configuration section names each key that failed |