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380380* You are authenticated with a Console API key, an [Anthropic profile or federation credential](/docs/en/authentication#anthropic-profiles-and-federation-credentials), or a cloud provider such as Amazon Bedrock, Google Cloud's Agent Platform, or Microsoft Foundry. `/schedule` requires a claude.ai subscription login. With a Console API key or a profile, and feature-flag fetching enabled, submitting `/schedule` instead shows `/schedule is available with Claude for Enterprise — ask your admin about migrating from API-key access`. With a cloud-provider login, you still see `Unknown command: /schedule`. If `ANTHROPIC_API_KEY` or `ANTHROPIC_AUTH_TOKEN` is set in your shell, or `apiKeyHelper` is set in `settings.json`, remove it first, since these take precedence over a claude.ai login. A profile or federation credential takes precedence too, so switch that off as well
381381* You are fully signed out, with no API key or other credential. With feature-flag fetching enabled, submitting `/schedule` shows `/schedule requires a claude.ai subscription. Run /login to sign in with your claude.ai account.` Before v2.1.268, a signed-out session showed the same Claude for Enterprise message as a Console API key
382* You are inside a Claude Code on the web session. Manage routines from the [web UI](https://claude.ai/code/routines) instead
383* Your organization's policy disables [Claude Code on the web](/docs/en/claude-code-on-the-web), which routines run on. In this case, submitting `/schedule` answers [`Cloud sessions are disabled by your organization's policy`](/docs/en/errors#cloud-sessions-are-disabled-by-your-organizations-policy) instead. Before v2.1.268, it returned `Unknown command: /schedule`
382* You are inside a cloud session. Manage routines from the [web UI](https://claude.ai/code/routines) instead
383* Your organization's policy disables [cloud sessions](/docs/en/claude-code-on-the-web), which routines require. In this case, submitting `/schedule` answers [`Cloud sessions are disabled by your organization's policy`](/docs/en/errors#cloud-sessions-are-disabled-by-your-organizations-policy) instead. Before v2.1.268, it returned `Unknown command: /schedule`
384384* An Owner [turned off routines](#routines-are-disabled-by-your-organizations-policy) for your Team or Enterprise organization. Before v2.1.227, the command still appeared in this case, and claude.ai rejected the routine when Claude tried to create or run it
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386Unless your organization's policy disables routines or Claude Code on the web, you can create and manage routines at [claude.ai/code/routines](https://claude.ai/code/routines) regardless of how the CLI is configured.
386Unless your organization's policy disables routines or cloud sessions, you can create and manage routines at [claude.ai/code/routines](https://claude.ai/code/routines) regardless of how the CLI is configured.
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388388<h3 id="routines-are-disabled-by-your-organizations-policy">
389389 "Routines are disabled by your organization's policy"