The whole hunk
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1616## Run the import
1717
18You start the import yourself from **Settings**, whenever you are ready. Claude Desktop does not prompt you to run it.
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1820<Steps>
1921 <Step title="Open the import dialog">
2022 In Claude Desktop, open **Settings**, then the **Import & export** page, and click **Import…**.
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5658## Troubleshooting
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58| What you see | Likely cause | What to do |
59| -------------------------------------------- | --------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------- |
60| Your export exceeds the import size limit | You have more data than the import can bring over | Remove conversations or files you no longer need in the web app, in line with your organization's records policy, then run the import again |
61| The account does not match your organization | You signed in to the web app with a different account or organization | In the browser, sign in to the web app with your work account, then click **Sign in** in the dialog again |
60| What you see | Likely cause | What to do |
61| -------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------- |
62| Your export exceeds the import size limit | You have more data than the import can bring over | Remove conversations or files you no longer need in the web app, in line with your organization's records policy, then run the import again |
63| The account does not match your organization | You signed in to the web app with a different account or organization | In the browser, sign in to the web app with your work account, then click **Sign in** in the dialog again |
64| The **Import & export** page says import isn't enabled for this deployment | Your app is out of date, or Anthropic has not yet enabled the import for your organization | Update Claude Desktop to the latest version. If the page still says import isn't enabled, contact your administrator, who can ask Anthropic to enable it |
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6366For anything else, try the import again; if it keeps failing, contact your administrator.
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