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5252| If you see | It means | Do this |
5353| :------------------------------------------------------------------------------------ | :--------------------------------------------------------------------------------------------------------- | :----------------------------------------------------------------------------------------------------------------------------------------------------------------- |
54| Typing `@Claude` doesn't show **Claude** with an **APP** badge in the suggestion list | The Claude app isn't installed in your workspace | Ask your Slack admin to install the Claude app, and send them [the installation guide](/docs/claude-tag/admins/pair-workspace#install-and-pair) |
54| Typing `@Claude` doesn't show **Claude** with an **APP** badge in the suggestion list | The Claude app isn't installed in your workspace | Ask your Slack admin to install the Claude app, and send them [the installation guide](/docs/claude-tag/admins/setup-overview#pair-your-slack-workspace) |
5555| The mention sends but Claude doesn't reply | Setup isn't finished for this channel | Ask your Claude organization admin to enable Claude Tag for this channel, and send them [the setup guide](/docs/claude-tag/admins/setup-overview) with the channel name |
5656| Claude replies "I couldn't find a Claude Code environment for your account" | Claude couldn't resolve an environment for this DM; DMs run on your account rather than the organization's | Mention Claude again. If it keeps happening, see [I get an environment error in a DM](/docs/claude-tag/users/troubleshooting#i-get-an-environment-error-in-a-dm) |
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