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claude-tag/users/getting-started
Nearest release: v2.1.247, published 5 hours before this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
claude-tag/users/getting-started Changed · +5 / -5 lines
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The footer under each reply names the model that handled it. You can [choose a different model](/docs/claude-tag/users/models) yourself, and admins [set the default model for each channel](/docs/claude-tag/admins/customize#choose-the-model-for-a-scope). In a channel, the footer also has a **Configure** link; open it to [tailor how Claude works in this channel](/docs/claude-tag/users/good-habits#configure-claude-for-a-channel). Replies in DMs and in org-shared channels have no Configure link. -| If you see | It means | Do this | -| :------------------------------------------------------------------------------------ | :------------------------------------------------------------------------------------------------------------------------------------- | :----------------------------------------------------------------------------------------------------------------------------------------------------------------- | -| Typing `@Claude` doesn't show **Claude** with an **APP** badge in the suggestion list | The Claude app isn't installed in your workspace | Ask your Slack admin to install the Claude app, and send them [the installation guide](/docs/claude-tag/admins/pair-workspace#install-and-pair) | -| The mention sends but Claude doesn't reply | Setup isn't finished for this channel | Ask your Claude organization admin to enable Claude Tag for this channel, and send them [the setup guide](/docs/claude-tag/admins/setup-overview) with the channel name | -| Claude replies "I couldn't find a Claude Code environment for your account" | Your own claude.ai account has no cloud environment yet; this appears in DMs, which run on your account rather than the organization's | Sign in at [claude.ai/code](https://claude.ai/code) once, then try again | +| If you see | It means | Do this | +| :------------------------------------------------------------------------------------ | :--------------------------------------------------------------------------------------------------------- | :----------------------------------------------------------------------------------------------------------------------------------------------------------------- | +| Typing `@Claude` doesn't show **Claude** with an **APP** badge in the suggestion list | The Claude app isn't installed in your workspace | Ask your Slack admin to install the Claude app, and send them [the installation guide](/docs/claude-tag/admins/pair-workspace#install-and-pair) | +| The mention sends but Claude doesn't reply | Setup isn't finished for this channel | Ask your Claude organization admin to enable Claude Tag for this channel, and send them [the setup guide](/docs/claude-tag/admins/setup-overview) with the channel name | +| Claude replies "I couldn't find a Claude Code environment for your account" | Claude couldn't resolve an environment for this DM; DMs run on your account rather than the organization's | Mention Claude again. If it keeps happening, see [I get an environment error in a DM](/docs/claude-tag/users/troubleshooting#i-get-an-environment-error-in-a-dm) | ## Hand Claude a task