compliance-faq changedmanage-claude/compliance-faq
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6262 <Accordion title="How far back does the Activity Feed go?">
63 The Activity Feed retains 6 years of organization activity, and new events are queryable within 1 minute of occurring. The feed reaches back at most to the point the Compliance API was first enabled for your organization: recording is not retroactive, and activity from before enablement is not backfilled. Activity Feed retention is independent of your organization's content retention policy: chat, file, and project content follows the retention rules configured for your organization (indefinite by default).
63 The Activity Feed retains 6 years of organization activity, and new events are queryable within 1 minute of occurring. The feed reaches back at most to the point the Compliance API was first enabled for your organization: recording is not retroactive, and activity from before enablement is not backfilled. Activity Feed retention is independent of your organization's content retention policy: chat, file, and project content follows the retention rules configured for your organization (indefinite by default), unless a user deletes it sooner.
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6666 <Accordion title="Does the Activity Feed include prompt or message content?">
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105105 <Accordion title="Is deleted content recoverable through the Compliance API?">
106 No. Deletes performed through the Compliance API are immediate, permanent, and not recoverable. Chats that a user deleted through claude.ai are soft-deleted: they remain visible through the Compliance API with `deleted_at` populated until your organization's retention window expires or you hard-delete them through this API. Pull any content you need to retain (for legal hold or archival) before issuing a `DELETE` request.
106 No. Deletes performed through the Compliance API are immediate, permanent, and not recoverable. The content of a chat that a user deletes in claude.ai is not recoverable either: the Compliance API still returns the chat and its messages, with `deleted_at` populated, but not their content. Pull any content you need to retain (for legal hold or archival) while it is still available. See [Plan content retention](https://platform.claude.com/docs/en/manage-claude/compliance-integration-patterns#plan-content-retention) for when to export content to your own archive.
107107 </Accordion>
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109109 <Accordion title="What does the Compliance API not capture?">
110 The Compliance API has known coverage boundaries: the Activity Feed records resource events but not prompt or response text, Claude Console and Claude API workloads authenticated with an API key expose no message content at all, and content removed by your retention policy or by a hard delete is not recoverable. For the full coverage boundaries and delivery contract, see [Delivery guarantees and completeness](https://platform.claude.com/docs/en/manage-claude/compliance-integration-patterns#delivery-guarantees-and-completeness).
110 The Compliance API has known coverage boundaries: the Activity Feed records resource events but not prompt or response text, Claude Console and Claude API workloads authenticated with an API key expose no message content at all, and content removed by your retention policy, deleted by a user in claude.ai, or hard-deleted through the Compliance API is not recoverable. For the full coverage boundaries and delivery contract, see [Delivery guarantees and completeness](https://platform.claude.com/docs/en/manage-claude/compliance-integration-patterns#delivery-guarantees-and-completeness).
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112 Cowork and Claude Code session transcripts have boundaries of their own. Local sessions are captured only as their requests reach the Claude API, so on-device activity that never reaches the API is not captured. Claude Code sessions authenticated with a Claude Console API key, Claude Code sessions run through a third-party cloud platform (Amazon Bedrock, Google Cloud, or Microsoft Foundry), and Claude Code on the web are not captured either; organizations with HIPAA readiness enabled get no local session data; and sessions for which zero data retention is in effect are excluded. No session transcript, local or remote, includes thinking blocks or tool definitions. Organizations that use [customer-managed encryption keys](https://platform.claude.com/docs/en/manage-claude/cmek) see local session metadata but no transcript content.
112 Cowork and Claude Code session transcripts have boundaries of their own. Local sessions are captured only as their requests reach the Claude API, so on-device activity that never reaches the API is not captured. Claude Code sessions authenticated with a Claude Console API key, Claude Code sessions run through a third-party cloud platform (Amazon Bedrock, Google Cloud, or Microsoft Foundry), and Claude Code on the web are not captured either; organizations with HIPAA readiness enabled get no local session data; and sessions for which zero data retention is in effect are excluded. No session transcript, local or remote, includes thinking blocks or tool definitions. Organizations that use [customer-managed encryption keys](https://platform.claude.com/docs/en/manage-claude/cmek) receive local session transcripts as usual. While the key cannot be used, the messages endpoint returns [503 Service Unavailable](https://platform.claude.com/docs/en/manage-claude/compliance-errors#local-sessions-temporarily-unavailable) instead of transcript content, and session metadata is still listed.
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